Inside Sales Representative Monitor Division

Full Time, 8am - 5pm Monday - Friday

Salary: Depending on experience, $40,000 - $50,000/yr.

SUMMARY

The Inside Sales Representative leads the sales efforts to sustain business performance by adding and retaining new customers to achieve set revenue goals. The Inside Sales Representative will introduce our products and be able to educate customers, therefore excellent communication skills are essential. This position requires a self-motivated, goal oriented and dependable individual to create and maintain on-going relationships. A sense of confidence and a positive, friendly attitude are important. The Inside Sales Representative candidate must have the vision, drive, and interpersonal skills to succeed and must work well in a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Pro-active sales of all Monitor products
• Maximize sales revenue and Gross Margin for all accounts
• General customer service correspondence by phone, fax, mail, or e-mail
• Enter, proof and release all orders and credit memos
• Check shortages of components and assemblies of each order and print unscheduled orders
• Prepare all production requirements per order for parts needed
• Print pick tickets and send orders to warehouse
• Maintain communication for timely shipments; internal and external customers
• Telephone coverage including expediting and quoting and technical support
• Filing all pertinent documents for Monitor Division
• Maintain customer and mailing list
• Update pricing as needed
• Communicate with manufacturers rep on new leads
• Process phone, fax, & e-mail orders as received
• Check on stock shortages for customer orders
• Verify owner’s manual changes, etc…
• Issue return good authorizations
• Issue credit memos – customer debit follow up
• Assist all manufacturers agents as directed
• Assist Monitor Management with price increases/market trends
• Input in design and application of new products
• Redesign of present products as required
• Assist in maintaining file of display locations
  • Coordinate with manufacturers reps for distribution and use
• Work trade shows as needed
• Miscellaneous duties

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or WORK EXPERIENCE

High School Diploma or General Education Degree (GED) is required. One to three years experience in customer service and/or residential water system products is preferred. Working knowledge of Microsoft Office software is also preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw in interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMPETENCE, AWARENESS AND TRAINING

Competence, awareness, and training for probationary employees will be assessed by the “Training & Competency Checklist,” the evaluation conducted at 90 days, as well as other training as needed. Competence, awareness, and training for regular employees will be assessed when annual evaluations are conducted, along with other measurements in accordance with the area the employee is assigned to.