Senior Customer Success Manager

ABOUT MATIFIC

Matific is a leading global EdTech provider headquartered in Sydney, Australia that delivers an adaptive online learning platform for primary school mathematics. Our product is utilised by millions of students, teachers, and parents in 100+ countries, helping educate the youth and bring equality to education. With over $50M USD invested and a global team of over 250+ employees, we are committed to achieving our goals. We’ve also picked up many awards, including numerous CODiEs, Academics’ Choice, and Edtech Digest, to name a few. Matific is rapidly growing our US user base.

THE ROLE

The Senior Customer Success Manager oversees the development and management of key strategic partnerships with a focus on working with a global publisher. This role involves coordinating with external stakeholders, including pre-sales and customer success teams across various states, as well as product and marketing teams. Additionally, you will represent Matific at customer-facing events and conferences, engaging with key decision-makers, influencers, and educators from school districts. The role will be crucial to the ongoing success of this partnership journey. It will report to the VP of Global Sales based in Australia.

This role is remote, and national travel is required. Ideally, the role will be based in a timezone to support the US East and West Coast.

RESPONSIBILITIES

• Partnership Growth: drive revenue, users, the Matific brand and customer reach.
• Building Relationships with Key Stakeholders: Establishing and nurturing external relationships with partners, existing and potential clients/customers to create mutually long-term sustainable beneficial collaborations.
• Collaborate with Matific stakeholders: Work closely with the Matific team, which includes commercial, operations, support, product, content, design, technical, and marketing teams.
• Strategic Planning: Developing and implementing strategies to enhance utilisation and new and ongoing initiatives.
• Project Management: Overseeing projects and initiatives, ensuring they align with partnership goals and deliver expected business outcomes.
• Program Performance Monitoring: Evaluating the effectiveness of partnerships with reporting and actionable insights to adjust as needed to achieve desired results. Data-driven in approach to understand usage, patterns, and recommendations.
• Communication: Acting as a liaison between all internal and external key stakeholders, facilitating clear and effective communication of gaps/risks/actions/strategies.

Collaborating with our broader global team, we seek a passionate, motivated, high-performing individual who strives for excellence in an autonomous role.

Requirements:

• 3+ years experience in customer success/account management
• Experience in EdTech and/or education is highly desirable
• Bachelor’s degree or higher
• High energy, motivated, and driven to succeed
• Excellent communication and people skills with a collaborative work style
• Strong project planning, management and execution skills
• Self-starter with excellent initiative to constantly challenge the status quo
• Strong presentation skills with the ability to onboard and train new customers

Benefits:

• A business with a strong purpose to provide quality education to children globally
• A fast and exciting scale-up environment
• Edtech working with leading high-profile global publisher
• Work closely alongside seasoned successful entrepreneurs
• Opportunity to innovate and challenge the status quo
• Great remuneration