Sales Order Operations Manager

Job Summary

Leads the overall design strategy and optimization of the sales order systems and processes. Responsible for developing and implementing strategies to enhance the order writer experience, effective measurement of our delivery to our customers, increase order writer productivity, and ensure efficient and effective branch operations.

Responsibilities

Essential Functions

• Leads the sales order product and associated operational expectations and standards within the product.
• Defines organizational date management strategies aligned to all core markets (i.e., construction, industrial, utility) to ensure clarity and consistency in measuring delivery performance to customers.
• Collaborates with IT to implement order automation, AI tools, and integrate systems for seamless order processing.
• Works closely with the Sales Enablement & Operations team on aligning customer expectations within the sales order operational process, collaborating on process and tools to improve sales order productivity.
• Partners with IT, Sales Enablement & Operations, and other functional leaders (e.g., Procurement, Customer Success, Accounting) on vendor integration requirements and overall roadmap.
• Enhances the order writers experience by identifying areas for improvement and implementing solutions to optimize efficiency and usability.
• Defines organizational order management expectations, including order entry, fulfillment, and invoicing, to meet customer expectations and operational performance requirements.
• Develops and maintains best practices and standard operating procedures (SOPs) for sales order operations to ensure consistency and compliance with industry standards and regulations.
• Works in collaboration with the Supply Chain Performance manager to monitor sales order operational performance and continuous improvement opportunities.

Non-essential Functions

• Attends supply chain industry and training events to understand current supply chain and Automation/AI trends and strategies in and outside of the distribution industry.
• Collaborates with other supply chain leaders in industry including other distributors, vendors and customers.
• Other duties assigned by supervisor or designate.

Qualifications

• Four-year degree in Supply Chain Management, Business Administration, or related field preferred; or equivalent years of experience, required.
• 5+ years of experience in supply chain, operations, sales, and/or finance required.
• Experience leading teams responsible for daily sales order operations and order entry preferred.
• 2+ years of experience in electrical distribution or an adjacent distribution industry preferred.
• Proficiency in data analytics and BI tools such as Power BI, Tableau preferred.
• Proven track record of success in implementing lean principles and driving operational excellence within a complex supply chain environment.
• Excellent communication and leadership abilities, with the capacity to influence and collaborate effectively across cross-functional teams.
• Demonstrated experience in developing and executing training strategies to enhance employee performance and organizational capabilities.
• Ability to read, write and speak in English required.

Skills and Abilities

• Strategic ability to develop a clear vision with consideration to multiple inputs across the organization.
• Strong knowledge of supply chain, sales, operations, and financial systems.
• Analytical mindset with the ability to leverage data to drive decision-making and process improvement.
• Demonstrated ability to effectively lead change.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize.
• Ability to collaborate and problem solve with other key stakeholders.
  

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Occasionally
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Frequently
• Standing (for sustained periods of time) - Occasionally
• Walking (moving about on foot to accomplish tasks) - Occasionally
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a forklift) - Not at all
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Continuously
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.