Job Description

For further consideration, please apply on our website:
https://okstate.csod.com/ux/ats/careersite/8/home/requisition/17603?c=okstate

Req ID: Req17603

Position Title: Patient Account Representative

Position Number: 632198

OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine

Department: CLINICAL FINANCIAL SERVICES

Location Address:
5310 E 31st
Tulsa, Oklahoma
United States

Hiring Range: 16.50 - 18.60
(Contingent upon available funding)

Work Schedule: Typically 8 hrs/day, 5 days/week

Job Summary:
Pursues collection of accounts with insurance companies and patients, patient and insurance phone call duties daily, answers patient account questions, medical billing, takes payment by phone, front desk duties for the department, helps to coordinate credentialing functions. assists Director of Clinic Financial Services and Financial Reporting Manager with basic accounting duties.

Environmental Hazards:
Typically office environment

Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

IMPORTANT! APPLICANTS PLEASE READ!
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You”

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time
-Be innovative

Education & Experience
Position Qualifications:

Required:
-High School Diploma/GED
-Two (2) years of insurance/billing collections experience in a primary care facility required.
-Must have a working knowledge of coding/claim issues, ICD-9 and CPT coding in an ambulatory care clinic.
-If applying with college or technical training in the medical billing/collections field, will accept 1 year experience as above.
-Valid Oklahoma Drivers' License

Skills, Proficiencies, and Knowledge:
-ICD-9, CPT, and HCPCS coding.
-Computer knowledge, organization and interpersonal skills. The ability to meet deadlines and the ability to file.
-Knowledge of insurance filing, collection laws, research personal and insurance overpayments requests and bankruptcy laws.

Preferred:
-Vocational/Technical education
-Certified coder with experience in collections for an ambulatory primary care facility.

Job Type: Full-time

Pay: $16.50 - $18.60 per hour

Benefits: