Job Description

Toyota on Nicholasville is looking for a Service Advisor to join our team!

We are a proud WrenchWay Top Shop, and we have compiled photos, videos, and detailed information about what it's like to work at our shop on our Top Shop page. Check it out here:

https://wrenchway.com/shops/toyota-on-nicholasville

What We Offer

Medical, Dental, Vision, and Disability
401K Plan
Paid time off and vacation
Paid Training
Employee vehicle purchase plans
Long-term job security
Saturday Lunches

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising the service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain a good working relationship with factory(s) and foster positive employee relations.

Qualifications