Job Description
Hospitality Enterprise Account Executive
Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of their team members. Kipsu was recognized by Star Tribune as a top small company workplace for the last three years.. This role is crucial to the significant, sustainable growth and continued global expansion forecasted for Kipsu’s near future.
The Why
As consumers, we have plenty of ways to talk online about the service we have received but we don’t have the same friction-free ways to engage in-the-moment with real people at the businesses we visit. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great service.
The What
Kipsu is seeking a Hospitality Enterprise Account Executive who manages the business relationships with our hospitality enterprise accounts. You will contribute immediately as a key player on the
Enterprise Engagement team.
Your primary duties as an Enterprise Account Executive will be:
Your primary duties as an Enterprise Account Executive will be:
- Identifying hospitality brand prospects
- Doing proactive outreach to create and build new relationships within the hospitality industry
- Asking thoughtful questions to understand pain points to see how our solutions solves a prospect’s needs
- Leading presentations and providing demos of our solution
- Identifying opportunities to generate new business from brands with existing and new product offerings
- Developing proposals and negotiating agreements
- Understanding all the capabilities of the Kipsu solution and identifying product enhancements that can generate more revenue
- Leading RFP efforts and corporate requests (IT, InfoSec, Legal, Compliance, etc.)
- Building relationships with Brand Leaders, Regional Ops, Franchise Support Performance people and more
- Working cross-functionally and being a liaison between other teams at Kipsu and our customers to best support the customers' needs
- Generating regular reporting to provide insights for our hospitality brand customers depending on their preferences
- Being able to work at varying times depending on the location of the prospect/customer
- Utilize Salesforce to track the sales process and document sales
- Working through multiple software platforms such as: Google Apps, Keynote, Slack, Salesforce, RingCentral, and anything else that will help us build great relationships
The Who
You are:
You are:
- A high energy, high achieving, emotionally intelligent professional ready to come in every day and get the work done
- Someone who embraces a “growth mindset” and thrives on constantly learning new things, both at Kipsu and outside of work
- Passionate about working in the tech startup space, whether you’re familiar with tech startups or not
- The kind of person who enjoys going deep on a topic and getting to know an industry
- More interested in building a company that will change the world and joining “a cause” rather than punching a clock
- Interested in a tight-knit team that enjoys working and socializing together
- Able to travel 20% of the time
Your qualifications include:
- Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
- Adheres to the highest moral and ethical standards to deliver an environment that promotes respect, innovation, diversity, and creativity
- Excellent written and spoken communication skills
- A great attitude and a love for helping others succeed
- Knowing how to utilize teammates and resources to find the best solution to any problem
- Ability to multi-task and work independently under pressure without constant guidance
- Consistently under-promise and over-deliver on any promise we make to a customer
- Unyielding resilience, strong work-ethic, and an innate drive for personal success (a willingness to “roll up your sleeves”)
- Creative thinking and the desire to improve processes and resolve inefficiencies
- Excellent problem-solving skills; if you’re the go-to person in your current team for escalated or difficult issues, that’s a good sign
- A demonstrated capacity to be a team player
- Occasional non-standard business hours, such as nights, weekends, or holidays
- A Bachelor’s degree from a four year university or equivalent work experience
- 3+ years of selling SaaS solutions into hospitality brand.
In addition to the opportunity to be a key part of a small, focused team at a successful and rapidly growing startup, we offer competitive salary and benefits, and the trust and freedom to move the proverbial needle. For this role, compensation is base plus commission.
One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. We seek to attract top talent that share our values and to build an environment that is inclusive and welcoming of all backgrounds. Applicants and team members at Kipsu are treated without regard to their race, color, religion, sex, or national origin. Accordingly, all qualified applicants to this position will receive equal consideration.
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