Job Description

Are you detail oriented and a problem solver?

Have you nurtured and grown an existing client base, while developing and building new accounts?

Are you looking for a career and not a job – with ample room for growth – where you can have significant impact?

Would you like to work with a dynamic leadership team in a small, collaborative business environment?

If so, read on . . . because this may be the position you’ve been seeking. My client, CPM Solutions, in South Windsor, Connecticut, is looking to hire a Client Account Representative, who will work onsite and who will manage client accounts, order processing, tracking, and support the Sales Team.

This is not your typical customer service or call center position, instead it requires demonstrated experience in / and the necessary temperament for building and sustaining long-term client relationships and effectively managing and helping to grow accounts.

For someone who is proactive, highly self-motivated, innovative, organized and committed to delivering optimal client relationship service this is a great opportunity to join a company that is thriving and growing. To be successful in this role, you need to have sales, marketing, communications, client service, technical and analytical skills. The ideal candidate will be working in or have worked for a small-to-mid-sized company.

Reporting to the Client Service Manager, you will work with both internal teams, as well as external clients/vendors to complete responsibilities. A dynamic leadership team and small business environment will give this position the opportunity to make an impact on an organization with ample room for growth.

A successful candidate will serve as the point of contact in interacting with clients – demonstrating a keen ability to observe, understand and offer solutions for satisfying external and/or internal customers. At the same time, resolve client issues in a timely manner. In this role, you will engage with clients to ensure alignment/satisfaction and operate as the client’s and company’s advocate in keeping both parties’ best interests in mind. As a trusted advisor to clients, you will be in a position to not only retain business but also identify and grow the business through upselling and cross-selling opportunities working closely with Sales.

The ability to multi-task, track and report on key account metrics to ensure that KPI’s are being met is imperative.

This is an onsite salaried position. The work hours are 8:00 a.m. – 4:30 p.m. – Monday through Friday.

The Company

An innovative company, CPM Solutions assists companies in their packaging and fulfillment needs and is quickly expanding its service offerings. In a space that is being disrupted by changing business models in ecommerce and new ecofriendly materials, CPM is working directly with brands and manufacturing businesses to solve their operational challenges in real time.

CPM Solutions works with regional businesses in various industries to support their packaging material needs (providing design, sourcing, fulfillment, and logistics solutions) locally and throughout their national footprint. From consumer goods to highly engineered products, they partner with clients to build and develop custom solutions, which elevate their products while providing the needed protection in a cost efficient and environmentally friendly way.

What does CPM Solutions Offer you?

Company benefits that include:

· Medical, Dental, and Vision Insurance

· 401K with a company match

· Professional/Respectful working environment

· Supportive team approach to solving problems

· Ongoing training and development with opportunities to expand responsibilities

· Excellent compensation plans with bonus/incentives

· Paid personal time and vacation

Responsibilities

In this position, you will:

· Act as the primary point of contact to strategic accounts and provide general support for other accounts

· Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal client contact

· Provide pricing, inventory information, and project updates

· Track warehouse inventories and update clients on order status

· Run customized reports and share data with clients

· Track order activity and alert appropriate staff of any potential delivery problems

· Suggest alternative products or services to meet client needs when appropriate

· Support the development of corrective action plans to enable the Operations Team to research and troubleshoot quality issues

· Serve as a connection between clients and Sales staff to ensure responsiveness and client satisfaction

· Maintain updated knowledge of company products and services

· Develop an awareness of consumer behavior and buying patterns

· Partner with the Operations Team to resolve routine client issues

· Partner with Sourcing & Quoting Team to build client specifications and review with Operations Team to ensure efficient production

· Quickly and effectively resolve client or production issues maintaining clear communication with clients on status and resolution

· Offer solutions where you see changes in client behavior or opportunities to drive process improvements

Education / Technical Requirements

· Bachelor’s or associate degree

· 5 years of work experience in a small to mid-sized company

· Current/prior packaging and/or fulfillment experience is preferred; will, however, consider individuals with other industry experience who have demonstrated strong client relationship / account management experience

· Experience working with order entry system and/or ERP or inventory management system

· Proficiency in Microsoft Office Suite – especially Excel – and in Salesforce (will train)

Personal Qualifications

The right candidate will:

· Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively Strong questioning and listening skills

· Have quantitative and fact-based mindset

· Be a self-starter who can work effectively both independently and cooperatively with internal and external customers

· Demonstrate strong analytical skills with great attention to detail – able to independently demonstrate critical thinking and decision-making

· Be hands-on and able to work with limited oversight, while being highly organized

· Be resilient and results-oriented – clearly reflective of a strong work ethic

· Exhibit strong time management skills and sensitive to deadlines

· Be innately skilled in building meaningful relationships by interacting/engaging with others

· Exemplify integrity/trustworthiness – can easily establish a sense of credibility with others

· Maintain strict adherence to and respect for confidentiality, and thoroughness in all work

· Be a high energy, dynamic, enthusiastic individual who enjoys working in a fast-paced, team-oriented environment

· Demonstrate confidence, a professional demeanor with a cheerful positive outlook

· Straightforward, direct and candid – but diplomatic

· Stay calm, focused, prioritize and multi-task

If this is a strong match for your background/experience/interest – we would like to hear from you. Please email your resume as a Word document to: Karlahammond@sbcglobal.net at your very earliest convenience.

Job Type: Full-time

Benefits: