PT or FT- Studio Sales & Operations Manager- Greenwich, CT

Title: Studio Manager- Greenwich, CT

Reports to: Regional Sales & Operations Manager

Employment Status: Part Time- 25-30 hours per week OR Full Time with Instructing

SLT, a dynamic and rapidly expanding fitness brand with a strong presence in the Northeast, is in search of a Studio Manager to lead our team in Greenwich, CT. With a focus on innovation, client experience, and operational excellence, SLT has established itself as a leader in the fitness industry. As a Studio Manager, you will play a crucial role in driving studio success by fostering a culture of growth, and ensuring the highest standards of quality. If you are passionate about fitness, possess strong leadership skills, and are ready to make a significant impact on our vibrant community, we invite you to be a key player in our continued success.

Key Responsibilities

Sales:

• Achieve company established goals with a business owner mindset and emphasis on profitability and margins
• Strategically drive revenue growth by implementing targeted sales initiatives, fostering client acquisition, loyalty, and positive experiences
• Demonstrate a steadfast commitment to "The Ask" sales process, fostering an internal culture that proactively engages with clients, encouraging and optimizing opportunities for purchases through personalized interactions
• Collaboration with the Marketing Department on strategic sales initiatives

Staff Management:

• Lead, inspire, and drive a high-performing team, foster a culture of continuous improvement and commitment to SLT's values and excellence in general
• Provide ongoing, constructive feedback to SLTeam members, identifying areas for improvement and recognizing achievements
• Supervise client services team members engaging in product and retail sales, facilities, and customer service needs
• Oversee the training of new SLTeam members and promoting a positive work culture

Operations:

• Uphold and elevate the cleanliness and maintenance standards aligning with SLT's commitment to excellence and client experience
• Oversee the day-to-day operations of the Greenwich studio
• Ensure studio revenue, occupancy and first visit goals are met each month
• Aid in private session booking
• Receive, process and manage display of all retail merchandise
• Complete monthly merchandise inventory
• Manage inventory of studio supplies
• Perform bi-weekly machine maintenance; report and deal with issues
• Process client purchases
• Manage studio communications including email, phone calls, and calendar planning
• Handle any noise complaints or building issues
• Own relationship with all outside vendors including landlord, cleaning company, and maintenance team

Client Experience:

• Encourage and gather feedback, resolving client inquiries and issues
• Manage and attend to all client booking requests and concerns
• Track and analyze customer feedback trends to inform strategic decisions and improvements

Marketing:

• Collaborate with Marketing Department to develop studio-specific outreach and growth strategies and partner with managers on execution
• Conduct community outreach to build strong local relationships
• Drive acquisition and retention for the studio in collaboration with with Regional Manager & Marketing
• Ensure studio team is delivering a consistent and welcoming new client experience
• Manage in studio execution of marketing initiatives and promotions
• Maintain updated in-studio messaging incl. signs, community boards + instructor announcements
• Develop local initiatives to drive studio utilization and trial alongside the Regional Manager and Marketing
• Build studio community through client relationships, loyalty program and new client experience
• Coordinate curated classes including fundraising and donated classes
• Represent the SLT brand inside the studio and in the community

Qualifications:

• Management experience, preferably in the fitness, wellness or retail industry a plus
• Self-starter with strong managerial and interpersonal skills
• Ability to multi-task and think and react quickly
• Excellent interpersonal and communication skills
• Critical thinking skills are a must

Work Requirements:

• Ability to work flexible, non-traditional hours, including weekends and holidays
• Physical capability to lift heavy items, up to 50 lbs
• Handling inventories and occasional blackout dates may apply

Benefits: Full-Time benefits include Medical, Vacation, Sick, Holiday, Associate Discount, and Drop-in Class Participation