Customer Success Specialist

Job Description

Our goal at Rootbar salon is to create a unique salon experience. At Rootbar we produce the highest quality of hair for all guests within their time frame, helping them maintain and achieve their hair goals utilizing Canada’s first ever express root touch-up bar experience.

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We are passionate about people, our customers, our community and our team.
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Our mission is to create wealth and innovation for hairstylists across canada. We are a team of committed, positive and successful people who are always striving to be balanced, integral and honest. We want to empower service providers and educate them on how to grow excessively behind the chair and blossom into leaders.
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We believe that express services are the future for both stylist and client. Creating a space for consumers to choose how long they’d like to spend in the salon without compromising the great experience. We will always work to ensure you leave happy and loving your hair. Here at Rootbar we like to have FUN. We hope you enjoy the atmosphere and feel at home each and every visit to our salon.
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Our products and services will be of the highest quality, value for money and will always add the most value with the latest techniques in our industry.
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The Role:
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We are seeking a highly motivated, customer oriented person with great sales and communication skills. The role of front end manager plays a vital role in the customer journey from start to finish. Customer experience is a top value here at Rootbar salon. We are looking for someone who has experience in the customer journey from leads to conversions to upselling and rebooking. Ensuring every touch point with our customers is a good experience for them.
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Duties
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• Key holder opening and closing the salon

• Answering emails, calls, texts and voicemails.

• Ability to quote and consult over phone turning leads into booked appointments.

• Checking-out clients and rebooking

• Pro-serve to serve drinks as the bar and desk are one

• Selling food and drinks

• Selling hair products

• Educating guests on current promotions, referrals and salon updates upon checking in or out.

• Using our booking software to its full potential

• Dealing with customer conflicts and resolving issues

• Scheduling staff and vacation requests

• Inventory management

• Help train new employees

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Required Qualifications

• High School Diploma or equivalent

• Industry knowledge is preferred but not required

• Post-secondary is preferred but not required

• Strong Communication skills

• Problem Solving abilities

• Time management

• Some basic computer skills, using GOOGLE WORKSPACE and various apps.

• Organizational skills

This role is an entry-level position with the potential to grow with the salon

Hours Expected:

32-40 hours a week

Pay Range:
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$34,000-$38,000 starting annually
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Job Types: Full-time, Permanent

Pay: $34,000.00-$48,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Profit sharing
• Stock options
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Tips

Ability to commute/relocate:

• Calgary, AB T2Y 2W9: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• customer service: 2 years (required)
• Client Services Occupations: 2 years (required)
• Hair Salon: 1 year (required)

Work Location: In person

Application deadline: 2024-05-06
Expected start date: 2024-06-01

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