Regional Marketplace Manager

Home365 is a Technology Company with major offices in Las Vegas and Monterrey, MX with employees across 9 states and 3 countries. Post Series B Round of funding, Home365 is backed by the most respected Venture Capitalist and Corporate Venture Capitalist firms. Through cutting edge tech Home365 transforms how people experience investing in Real Estate - making it profitable, predictable, and passive.

At Home365, we want to give every employee an unforgettable experience. We are looking for a highly organized, driven, and mission-aligned Regional Marketplace Manager to help us give the best customer experience

The Regional Marketplace Manager plays a critical role in facilitating operational efficiency by overseeing the workflow between tenants, service professionals, and property owners. The primary objective is to maintain properties at the standards expected by both tenants and owners. This entails proactively identifying and resolving issues, as well as effectively managing each repair project to ensure it aligns with cost, quality, and project timeline expectations.

Responsibilities

• Manage communication channels between service professionals, vendors, residents, and internal Home365 teams, including but not limited to our field teams, property finance and customer success to align property owner communications.

• Troubleshoot and resolve minor repair and maintenance issues with tenants to minimize service professional interventions.

• Collaborate with other departments to handle emergencies and escalations collaboratively.

• Assign tasks to approved vendors, coordinate their activities, monitor progress, and ensure work meets high-quality standards.

• Evaluate proposed project bids and costs, keeping property owners informed about repair progress.

• Verify work completion according to our standards and authorize payment of invoices.

• Collaborate with Maintenance Marketplace team members to deliver a world-class service to our customers.
Manage a team of Maintenance Coordinators to oversee the progress of the projects

Manage the maintenance team’s performance, daily priorities and standard work

Be a part of the feedback loop between the field, management and the technology team.

• Keep track of in-flow and out-flow of projects and tasks

Requirements:

• 2-5 years as an Operations/ Maintenance / Escalation Manager
• Excellent written and verbal communication skills.
• Bachelor’s Degree a plus.
• Proven ability to handle complex maintenance projects using strong organization and multitasking skills.
• Ability to read, analyze, and interpret standards and contract specific plans and specifications.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Your personality:

A Warrior and a Winner: You are personable, action oriented, self-starter and creative thinker that strives for the best results.

Energy Filled: You are an authentic, resourceful, independent hands-on person, and a real pusher for results. Home365 is just starting out and if you want to fit the profile, you will get the opportunity to build a team around you.

EQ in the Sky: You understand people and how to connect with them emotionally and encourage them to use and share the Product.

Curious: You thrive on knowledge. You simply love to know as much as possible and you do have a solid opinion about almost everything.

Determined and Creative: You don't take a NO for an answer. You don't panic. You always treat the negative as an opportunity and a challenge for a flip. You celebrate when this happens.

Analytical: You can draw insights from user data and translate them into original Product feedback.

Team Player: You believe in the power of a team vs. being a star. We don't need stars. We need playmakers. If you are full of ego and know everything - we will gladly send your resume to our competitors.

About Home365

We are an InsureTech/PropTech company, offering residential real estate investors a fully automated Real Estate Investment and Property Management platform coupled with a Net Operating Income (NOI) Guarantee that underwrites the operating expenses of their properties and guarantees their performance over years.

You will encounter one of the most open and multinational - we cherish and thrive on promoting and realizing ideas from the brainstorm session to the real world.

We are currently managing and insuring over 7,500 properties in 12 states and 14 metros and seeing an insane growth through various channels.

Our product is a blend of Incident/Claim Management software, smart IoT + a curated hyper-local mobile market-network of Service providers and real estate transactions, powered by a wide variety of ML innovative applications that optimize everything that we do.

We are backed by amazing VCs and Private equity firms as well as some top-tier CVC.

Designed in California, this complex cross-technology platform is built by our amazing tech talent based out of Tel Aviv, Israel.

Benefits:

• Competitive compensation package, medical, dental, vision plans, and other wellness programs.