Job Description

Who is Noregon?

Headquartered in Greensboro, North Carolina we are recognized in the commercial vehicle industry as THE Vehicle Data Experts. With more than 25 years of experience in collecting and interpreting vehicle data, which has driven the creation of industry-leading solutions in diagnosis, repair, and vehicle health. Today’s top fleets, OEMs, dealerships, independent repair facilities, municipalities and the military all rely on Noregon to keep their vehicles rolling! Noregon specializes in creating custom software and products for the commercial transportation and military industries. In addition to in-shop diagnostic solutions for the commercial fleet and repair industry, Noregon provides expertise in e-business, client-server, and embedded applications along with onboard vehicle network development. We are continuing to grow year after year and are excited to offer this new opportunity of growth for the right candidate!

POSITION SUMMARY:

As a vital member of our operations Department, you will be responsible for managing, receiving, and processing a diverse array of customer orders encompassing new and renewal software orders as well as hardware and accessories. This role requires a detail-oriented individual with strong organizational skills and the ability to communicate effectively with both internal teams and external clients. This role serves a critical link in ensuring the timely and accurate fulfillment of our customer’s needs, reinforcing our commitment to unparallelled customer satisfaction.

KEY RESPONSIBILITIES:

Sales Order Processing:

Receive, review, and process sales orders accurately and efficiently in accordance with company policies and procedures.
Verify order details, pricing, discounts, and terms to ensure accuracy and compliance with customer requirements.
Liaise with internal departments such as Sales, Operations, and Product Fulfillment to expedite order fulfillment and address any issues or discrepancies.
Ensure accurate entry of sales orders and customer records data into the ERP system.
Retrieve information as necessary from the ERP system regarding orders.

Software Renewals Management:

Coordinate the renewal process for assigned customers collaborating with the customer’s sales and operations team as necessary regarding renewal terms, pricing, and deadlines.
Track and monitor renewal status, follow up on outstanding renewals, and escalate issues as needed to ensure on-time renewals.
Conduct outbound calls as necessary to ensure timely processing of renewal orders.
Update internal records and provide reporting on assigned projects as required.

Customer Communication and Support:

Serve as a primary point of contact for assigned customers regarding order status, pricing inquiries, and other related matters.
Provide exceptional customer service by responding promptly to inquiries, resolving issues, and ensuring a positive customer experience.
Communicate proactively with customers to provide updates on order status, delays, or any other relevant information.

WORK ENVIRONMENT:

This job operates in a professional office environment. The role routinely uses standard office equipment.

EDUCATION/EXPERIENCE REQUIRED:

Minimum of an associate degree or a combination of education and experience.
Customer service or data entry experience required.

ADDITIONAL ELIGIBILITY REQUIREMENTS:

Strong attention to detail and accuracy in data entry and record-keeping.
Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using Oracle/Netsuite, or another ERP system
Ability to prioritize workload and meet deadlines in a fast-paced environment.
Strong problem-solving skills and the ability to work independently as well as part of a team.

PHYSICAL REQUIREMENTS:

This is largely a sedentary role in a standard office setting. However some filing may be required. This would require the ability to lift files, open filing cabinets and bend and stoop as necessary.
Basic motor skills and manual dexterity for extensive computer usage are required.
Sitting for extended periods of time is required.
Talking, hearing and close vision abilities are required.
Stress may occur with changing priorities, tight deadlines, and extended hours, when needed.
Ability to occasionally lift 25 pounds.

TRAVEL REQUIREMENTS:

Less than 5%

*This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

**Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits: