Job Description

*Please Note: This is a remote role, but training will be held onsite. Candidates must be based on Kansas City, MO

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. This role is full-time and you will be working onsite.

As a Pre Sales Representative, you will be providing customer service over the phone and/or email and help customers with their pre-sales queries. You will be responsible for keeping warm business leads by contacting both new and existing clients and prospects. Answer pre-sales questions from customers, educate them about products and services and work closely with Account/Sales Manager to close deals and expand our client’s business.

Responsibilities

Securing sales in the form of retaining customers, contributing towards achieving monthly sales targets both individually and as part of a team
Acting as the first point of contact for all customers who are requesting to cancel their service
Make outbound phone calls to customers that want to cancel their Service Agreement to explain the benefits of their coverage
Gathering information about customer complaints; develop aggressive retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.
Reviewing and updating account histories & client information such as addresses, phone numbers, and other contact details for future communication purposes

Qualifications

Experience in sales and customer service is a requirement; must be able to execute basic sales skills in a high performance environment
Advanced problem-solving skills and can effectively communicate with customers and work groups
Ability to multi-task and have organizational and data entry skills
Strong attention to detail and the ability to follow directions
Excellent customer service and communications skills
Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
Strong outgoing personality and great work ethic.
Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
Must be willing to go through pre-employment background, drug test and assessments
Willing to work remote (work-from-home)
Internet access at home with 50 mbps or more

Job Type: Full-time

Pay: From $18.00 per hour

Benefits: