Job Description

Join the dynamic team at RICOMA International Corporation, the unrivaled global leader in the R&D, design, manufacturing, and distribution of industrial and commercial embroidery machines, heat presses, printers & more!

At RICOMA, we've been industry leaders for over 25 years, and we're proud to foster a culture of training, development, and growth. We believe in your professional maturity, encouraging you to take ownership, operate with transparency, and always focus on producing outstanding results.

As one of our Transaction Coordinator, you'll be able to communicate effectively in all forms and possess experience in data entry, clerical work and be able to multitask in a fast-paced environment. With your unwavering dedication, you'll establish relationships with our ever-growing clientele providing value and insight.

Daily, you will do the following:

Keep internal CRM up-to-date and record various customer interactions
Verifying contacts and maintaining integrity of internal systems
Making sure all codes in the process matches to the order
Collecting customer payments including: (credit/debit, wires, PayPal and alternate financing sources.)
Auditing internal accounts
Maintain communication with customers and follow-up during the sales process
Collecting documentation such as delivery documents, charge receipts, and tax forms
All other duties as assigned.

To excel in this role, you'll bring an energetic, resourceful, and dedicated approach to customer success.

You will also need:

Strong written and spoken English is required
Excellent presentation and communication skills are necessary
Ability to follow up with new and existing customers, contact customers and collect payments/documentation
Ability to think quickly and adapt to customer questions
Previous phone experience, data collection/entry and experience with DocuSign are preferred
Attention to detail, customer service, and organization skills
CRM experience is a plus

If you're ready to embark on an exciting journey with a company that values your passion for customer service, apply now and let's create extraordinary experiences together at RICOMA International Corporation!

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Want to know what it is like to work at Ricoma? View the video below to see our company culture and see what we have to offer!

https://youtu.be/Nsk19i_xUjc?si=D83qzYzkDd9WnfkZ

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Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits: