Job Description

Schedule: Monday - Friday (Office hours)

About Us: Western Extrusions Corporation is a national leader in the manufacturing of extruded aluminum products. Headquartered in Carrollton, Texas we manufacture quality products used in America’s critical infrastructure industries including but not limited to class 8 trucks, electric vehicles, truck trailers, utility scale solar power, electrical transmission, and numerous commercial construction products.

About the Role: The customer service representative (CSR) acts as the “front line” of our workforce, working with nearly all functional teams and serving as a critical connection between Western Extrusions and its customer base. Working closely with our sales force, the CSR is responsible for a diverse set of functions related to the customer experience and order flow. This role provides excellent exposure and learning opportunities across our large-scale organization.

Your Responsibilities:

Serve as the “voice of our customer”

Build relationships with Western’s customer base to fully understand the customer’s requirements. Communicate these requirements to our production team and determine our opportunities to enhance the customer experience.

Provide great customer service:

Process customer orders with precision and efficiency in an extremely responsive manner for the customer.
Work to resolve customer complaints by clearly communicating the issue to our quality and production teams, and following up to ensure resolution
Maintain statuses and customer open order reports.

Know our business:

Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
Build trust through open and interactive communication with our production and sales teams

Assist with other related duties as needed & assigned.

Competencies:

Building Collaborative Relationships - The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
Service Focus – Place emphasis on creating customer loyalty by continually enhancing the customer experience. This relates to the capacity to identify and understand the needs of customers, manage expectations, and prioritize meeting and exceeding those needs.
Accountability – Take responsibility for their own performance and accept full ownership of issues, problems, and opportunities, regardless of the source.
Composure and Resiliency – Able to deal effectively with pressure, maintain focus, and remain optimistic and persistent, even under adversity.
Professionalism – Set high standards and serve as role models for work performance, ethical conduct, and respect for others. Consistently conduct themselves in a manner that is aligned with generally accepted values and within the guidelines and best practices.
Time Management – Focus on completing all work tasks in a timely manner, while remaining responsive enough to react to competing demands and shifting priorities. Able to manage multiple responsibilities while being organized, keeping on top of important time-sensitive tasks, and performing all work accurately. Proficient in handling a diverse range of tasks concurrently, effectively prioritizing responsibilities to uphold top-tier quality standards in all interactions with our valued customers, both internal and external.
Communicating – Provide the information required by others in a concise, direct, and unambiguous way. Perceive how their message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.

What You Will Bring:

5+ years of previous customer service experience with manufacturing or bachelor's degree is preferred.
Proficiency with Microsoft Office Suite software and an ability to learn proprietary software quickly.

Please Note: No 3rd party candidates are being accepted at this time.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits: