Job Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Executive, to join our amazing culture in Toronto. In this role, you will generate new service business with a focus on service retrofit projects and service contract opportunities. The role involves prospecting and building new client relationships within a specific geographic area, while aligning with Convergint's identified priorities. In addition, the position is responsible for developing and expanding existing and assigned key account relationships with the aim of increasing market share and driving service sales opportunities grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional service sales executive.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

With a focus on new customers, seek out opportunities to sell Convergint’s service capabilities in terms of maintenance agreements, upgrades, and small projects across Convergint’s business lines - building automation, security, fire and life safety, energy management, audio visual. Service offerings include software and support services, preventative and routine maintenance agreements, small projects, and managed services, and cyber assurance.
Mine the existing portfolio of customers that do not currently have a maintenance agreement with Convergint, and lead or partner with the existing sales team to sell the value of maintenance to these clients.
Work closely with, and partner with the solutions sales’ teams and the CTC operations team to identify and sell service upgrade, retrofit, and enhancement projects. This includes leveraging existing customers and relationships that are currently not utilizing our services.
Identifies, qualifies and targets potential future customer opportunities within assigned geography.
Proactively communicates with and seeks feedback from all customers. Seeks to continuously improve customer satisfaction. Seeks feedback through the Company Customer Survey process.
Works with Convergint’s vertical business development teams and Convergint’s global and enterprise account team to implement sales marketing strategies, to penetrate multiple vertical markets (examples: education, health care, industrial and commercial buildings).
Focuses on building relationships with key decision makers, owners, building managers, operators, and Convergint’s vendor partners to develop new business.
Actively participates in the promotion of Convergint through networking events, trade shows, professional affiliations, and industry associations.
Translates a wide variety of customer needs/requirements, demonstrating originality and ingenuity into detailed, customized solutions and service plans.
Develops through collaboration with estimating and operations teams to prepare detailed cost estimates for suggested solutions and services.
Pro-actively negotiates favorable T&C’s with clients on payment terms (timelines, milestones, mobilization) that maximize Convergint’s cash flow. Assists with collections where required.
Reviews scope of work, terms and conditions in customer contracts including cost control, delivery fulfillment, and quality of service and other customer requirements as they arise.
Documents and communicates clear project and service requirements to the execution team and the wider organization as required (pre-bid review, estimates, legal, risks and hand-over documentation).
Identifies potential risks and develops/implements strategies to minimize impact and control deviations from estimated costs and deadlines.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Advanced sales skills and ability to uncover effective customer solutions.
Solid communication and teamwork skills.
Shows initiative – engages in proactive behavior and looks for opportunities.
Very adaptable – responds effectively to changes in situation or information.
Ability to influence others and build consensus.
Excellent verbal, written, and presentation skills.
Good, demonstrated ability in strategic selling and large account management.
Advanced negotiation skills.
Strong knowledge of Microsoft Office products.
Solid knowledge and understanding of IT networking principles.

Requirements

High School diploma or equivalent
Certifications in HVAC, Electronic Security, Fire Life Safety, and/or Audio-Visual preferred.
Minimum of five years of previous account development, sales or related experience required
Five years of experience in service sales.
Experience in value-based selling intangible assets is required (Examples: Software, Insurance, SaaS).
Experience in the Building Automation, Security, Fire Life Safety, and/or Audio-Visual industries preferred.
Must have valid driver’s license with a clean driving record.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: