Customer Relationship Representative

Job Overview:

The Customer Relationship Representative is responsible for supporting and maintaining relationships with key accounts and maximizing sales opportunities within them.

Essential Duties & Responsibilities:

• The customer relationship representative will not only solve customer requests but will proactively offer ideas and insights to improve the customer's issues and challenges.
• The customer relationship representative will advise sales representative and/or sales manager of customer issues or complaints.
• Represent the company at delivery site to ensure delivery is accurate and consistent with customer order and expectations.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis while attending the ship.
• Identifies development potential within current customer accounts by identifying and evaluating additional needs and analyzing opportunities.
• Establishes productive, professional relationships with key personnel in assigned customer accounts
• Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
• Developing existing clients by generating new business opportunities, offering additional items (i.e. phone cards)
• Addresses customer questions, concerns and issues timely and appropriately, and escalates client concerns to proper internal personnel, as appropriate.
• Ensures timely contact with customers
• Consistently displays integrity, responsibility, accountability, teamwork and ethics.
• Performs assigned job duties and responsibilities in accordance with company policies, procedures and standard practices.
• Performs other duties as assigned.