Job Description
About Tomo
Tomo’s mission is not just to make homebuying joyful, or to make homebuying easy, or to make homebuying fast. Tomo’s mission is to advantage the homebuyer. Everyone else is in line ready to take their cut from a homebuyer - and all too often that cut is not deserved. We are by their side trying to give them a leg up, trying to give them information others don’t have, give them advice others don’t have, give them a lower cost that others don’t have - all that they can use to achieve better outcomes than they’d be able to otherwise.
Do you love solving problems? Are you motivated to provide customers with a once-in-a-lifetime experience? Does using technology to transform the everyday get you fired up? Tomo is on a mission to transform the homebuying experience, and we need some GOATs to get us there!
As a Sales Development Representative at Tomo, you will work as part of our front line team to engage, educate, and provide guidance to new customers who are learning about our mortgage offerings. Our Sales Development Representatives are the first point of contact with future homebuyers! You are primarily focused on introducing our unique Tomo experience to homebuyers.
This role will require working some non-traditional hours (i.e. weekends and evenings).
The things you’ll be doing…
- Be the FIRST Tomo contact to our customers
- Provide a world-class customer experience as a part of helping customers choose the Tomo Mortgage
- Engage with customers and real estate agents via text, email, phone and live chat
- Educate customers about Tomo, our offerings, and the pre-application process, establishing trust
- Collaborate with Loan Officers to connect with customers to answer questions that require a license, i.e., questions about product, rate, and eligibility, and ensure that customer needs are met by these conversations
- Contribute to continuous improvement of the current processes and show the ability to identify patterns and processes that may improve downstream business practices
- Adapt to and embrace process and policy changes as we learn more about our customers, their needs, and how to drive an industry-changing customer experience in mortgage
The things you're exceptional At…
- Communication - written, slack, email, phone, text - you name it, you can “speak” it!
- Expert at building rapport quickly and addressing/overcoming client concerns
- Analyzing data and perceiving problems or patterns
- Excellent command of English grammar, usage, and spelling
- Remaining positive in a fast-paced, dynamic and rapidly growing organization
- Learning to grow with a healthy interest in advancing your career in Sales
- Competitive, hard-working, and seeking to proactively make a difference
- Coachable, hungry to learn and continuously improve
- 1-2+ years of sales experience (ideally related to mortgage lending or real estate)
You may also have the extras…
- Experience in financial services or technology
- Bachelor’s degree
- Spanish language fluency
Will you now or in the future require Tomo to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status
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