Job Description

The AssociateAccount Executive assists the sales team and is the key point person in the day-to-day operation of their assigned accounts.

MAJOR DUTIES AND RESPONSIBILITIES

Communicate approvals, rejects, and changes to product, by clients, to the internal team
Send and track production samples as required by clients
Complete customer item set-up forms/spreadsheets for clients
If required, use client’s website to set up items
Ensure the accuracy of all data communicated to customers by website or spreadsheet
Ensure all information is provided to the client to process EDI orders
Assist with meeting presentations, sample prep, and presentation books
Responsible for filling daily requests as needed by clients
Satisfy all store-customer requests and respond to inquiries in a responsive, timely and accurate manner.
Complete new vendor set-up forms on behalf of the client
Fill out all required information on client order forms and any internal sales/item set-up spreadsheets
Send out and track pre-production samples as required by clients
Responsible for making sure DC is notified of all incoming orders, ship dates, and cancel dates
Verify accuracy of orders sent from clients (EDI or Fax)
Regularly review order status with appropriate expeditor and advise sales team of any changes or issues

MINIMUM JOB REQUIREMENTS

2+ years of experience performing functions and related tasks in a Customer Service or Account Exec role.
Ability to multi-task and thrive under tight deadlines and high-pressure situations.
Excellent follow-through skills, strong attention to detail, and ability to interact with other departments to obtain information regarding the status on orders, customer samples, etc.
Strong computer skills (MS Word, Excel, PowerPoint, Outlook).
Strong communication (written and verbal) and organizational skills.

Job Type: Full-time

Benefits: