Client Services Director

Are you ready to drive success and shape the client experience at a dynamic and forward-thinking company? We are seeking a strategic and influential leader to join our team as the Client Services Director. In this vital role, you will be a cornerstone of our Leadership team, dedicated to enhancing our client journey and boosting our top-line revenue. If you have a passion for excellence in client service and a proven track record in leadership, we invite you to explore the opportunities this position holds. Read on to discover the detailed responsibilities, qualifications, and skills required to excel in this role and make a significant impact within our organization.

Responsibilities:

Strategic Sales Operations Leadership:

• Develop and implement effective sales strategies aligned with organizational objectives.
• Establish and nurture relationships with referral partners and stakeholders.
• Analyze sales data to identify trends and areas for improvement.
• Monitor and evaluate the performance of the client services and sales team.
• Manage sales budgets and create incentive programs.

Client Relationship Management:

• Maintain relationships with key referral partners, understanding their needs and expectations.
• Address client feedback to identify areas for improvement.
• Develop and manage key performance indicators.
• Monitor competitor activity with our marketing team and adjust sales strategies accordingly.

Business Development:

• Identify and pursue new business opportunities via market penetration and expansion.

Compensation:

$105,000 - $120,000+ Bonuses per year

Company Culture:

At Family First Firm, our culture is anchored in the belief that "everything is figure-out-able." This mindset drives our team of over 50 employees to continuously grow and innovate, ensuring we provide an unparalleled client experience. We are committed to doing the right thing, fostering a sense of integrity and responsibility in every action. As part of our collaborative and inclusive environment, we encourage each member to "own it"?taking full responsibility for their contributions. Join us and be part of a firm that not only strives to make a meaningful impact on the lives of our clients and their legacies, but also nurtures the growth of our employees and our community.