Inside Sales Representative - Mid-Market Relationship Manager

At CHEMTEK, we're not just participating in our industry; we're leading a revolution to become the most responsive and customer-centric solutions partner in the asphalt paving sector. Our innovative approach to engaging, educating, and expanding our user base is unprecedented in our market space. Reaching out through entertaining, interesting campaigns on Instagram, YouTube, and TikTok, we have captivated the industry, amassing thousands of followers and over a billion views. This groundbreaking strategy has generated an overwhelming influx of leads, pushing the boundaries of what we thought possible and significantly outpacing our current capacity to respond. With our "Customer First" philosophy, the urgency to maintain rapid response rates has never been more critical. Our President is calling for reinforcements—we need a person who can grow and manage our Mid-market Business through sales, technical support, and education. We need an organized, outgoing Account Manager who loves helping folks, can keep pace with our growth and is able to sustain the high standards our customers expect.

What You Will Work On

• Lead Engagement and Outreach: Quick to follow up on leads and reach out to potential clients, introducing them to PavePro’s top-notch asphalt paving solutions.
• Customer Success Management: Ensure the success of clients by providing guidance on product selection and offering consistent follow-up support regarding product usage and application.

• Build Relationships: Establish and maintain strong relationships with potential and existing customers. Show genuine interest in the needs and challenges of clients, ensuring they feel valued and understood. Bring fun to every conversation. Your ability to joke and maintain a light-hearted demeanor will make you a preferred contact for clients.

• CRM Data Management: Log all sales activities, future tasks, and customer insights in Salesforce. Use Salesforce to manage your activities and plan your day.
• Consultative Selling: Establish one-on-one relationships with customers, positioning oneself as a trusted advisor and providing personalized recommendations for cross-selling and upselling new products.

• Order Closing: Effectively close orders generated from inbound leads through direct sales efforts, maximizing conversion rates and revenue.

• Collaboration: Work closely with the Small Business Sales Team to spot and grab new business opportunities.
• Customer First Attitude: Deliver fast and responsive customer support, addressing inquiries, concerns, and issues without delay. Provide same hour, same day response to build customer satisfaction and loyalty.
• Market and Product Expertise: Get to know the market and our customers’ needs inside out. Be part of their world and know PavePro products, so you can confidently answer questions and solve their problems.
• Build Recurring Revenue: Strategically build and nurture a book of business focusing on generating annual recurring revenue ensuring long-term revenue stability, growth, and income.

Qualifications

• Educational Background: A college degree is a plus, but what's more important is your drive and ability to succeed.
• Sales Experience: Minimum of 2 years’ of proven experience in a prospect or customer-facing sales or support role, showcasing the ability to engage effectively with clients and prospects or demonstrating a track record of achieving targets and driving revenue growth.
• CRM Proficiency: Proficient with Salesforce or equivalent CRM software, with hands-on experience managing customer data, pipelines, and sales activities.

• Tech-Savvy: Comfortable using technology like Salesforce, Slack, and Outlook.
• Business Development Skills: Ability to proactively generate new business opportunities and cultivate long-term relationships with clients, leveraging a strategic approach to identify and capitalize on sales prospects.

• Organizational Skills: Super organized and detail-oriented, great at juggling different lead sources and keeping things accurate while prioritizing tasks smoothly.
• Presentation Skills: Excellent presentation skills with the ability to ask questions, identify with the prospect or customer as a consultant and business partner to solve problems, coupled with the ability to generate market based pricing quotes tailored to meet client needs.
• Expert Deal-Closing Skills: Demonstrates superior proficiency in closing deals and negotiating agreements, leveraging persuasive techniques and a deep understanding of client requirements to secure successful outcomes.

• Great Listener: Demonstrates the ability to be a great listener on sales calls, sharp at picking up important details to really get what customers need and want.
• Work Ethic: Ready to thrive in a non-stop, 24/7/365 environment.
• Competitive Spirit: You have a strong desire to win and be the best in your field.
• Energy and Curiosity: High energy and a curious mind that always wants to learn more.
• Eagerness to Learn: You’re passionate about becoming an expert in your area.
• Resilience: Can handle making 80 to 100 calls a day without losing steam.
• You’re an overachiever. You never quit, never take no for an answer, and ultimately succeed in everything you do!

Where You Will Work

You will be part of our Marketing and Sales Team who are located in the historic American Tobacco Campus District in downtown Durham, NC. Modern offices in a historic setting with entertainment, restaurants, covered parking just steps away. You must live within a commutable drive or relocate prior to starting.

What you Can Expect

Commission and Bonus Based On Performance

Annual Incentive Trips for Top Performers

Professional development seminars, lunch-and-learns, and one on one training with managers

Health Insurance and Expense Reimbursement for Family

Holidays with 8 Days at Christmas, Paid Time Off, Sick Time, Vacation

Paid Time Off for Volunteer Activities

401 K with Company Contribution

Company Events for You and Your Family

Free Covered Parking

Who We Are

Chemtek is a family owned and operated company with next generation ideas and innovation providing unique chemical solutions to the road construction and aviation industries. As we grow, we are seeking dedicated hard-working individuals who share our ideals of working hard, taking ownership and really enjoy getting up and going to work. Life is fun, work is challenging, and new opportunities are always right around the corner. Be part of a Team that will appreciate your part in our success. (Learn about us at PavePro.com and on Instagram, TikTok, and Chemtekinc.com).