Customer Account Executive

Klue
Hybrid work in Toronto, ON
14 days ago
Featured
Klue
Klue
klue.com

Job Description

\uD83D\uDC4B You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.

Who are we?
Klue is a VC backed, capital-efficient high growth SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.
We’re one of Canada’s Most Admired Corporate Cultures by Waterstone HC, a Deloitte Technology Fast 50 & Fast 500 winner, and recipient of both the Startup of the Year and Tech Culture of the Year awards at the Technology Impact Awards.

We are looking for a Customer Account Executive to join our team and help us expand our existing business! In this role, you'll be partnering with the largest clients at Klue - some of our existing Enterprise clients include Cisco, SAP, Shopify and Dell.

This is you:

  • Proven Track Record in SaaS Sales: Intermediate-level enterprise SaaS sales experience and experience managing a book of business. Ideally, you've been measured on expansion or net new ARR in current or past roles and have a track record of meeting, if not exceeding those targets.
  • Driven to be the Best: you take pride in your work and desire to be the best in what you do. You are competitive and driven.
  • Builder Mentality: Someone who thrives in an environment where you’re expected and given ownership and the opportunity to build. Our ideal person will lean into ambiguity and will constantly evaluate, iterate and pivot based on observations.
  • Outstanding Communicator & Storyteller: This role involves a lot of communication (both verbal & written). You are a conceptual seller and can paint a compelling vision (strong storyteller) and be able to convey complex ideas with clarity and precision
  • Connector: Strong ability to build rapport, read the room, and engage in active listening, fostering trust and mutual respect among team members and stakeholders.
  • Growth Mindset: you're authentic and self-aware. Humble and coachable. Take risks and learn from mistakes. You’re a "self-starter" who likes to take initiative and run with complex projects. In fact, it's your default setting.
  • Demo-Ready: you are technically proficient and can demo software without an SE.
  • Disciplined & Results Focused: disciplined about the sales process: setting/hitting goals every day, booking next steps, etc

This is what you’ll be responsible for day-to-day:

  • You will own and look for expansion opportunities in our existing accounts through cold-calling, emails, building relationships with our CSM team, etc
  • You will lead meetings with prospective customers, building trust, sparking excitement, and showcasing how awesome our product is!
  • You will be persistent in your follow-up with customers, planning out valuations and facilitating regular meetings to demonstrate Klue’s product and answer any questions they may have
  • You’ll prepare and present business cases to customers’ leadership teams, demonstrating how Klue can add value to their business.
  • You can expect to spend 50% of your time in meetings presenting to business leaders, key stakeholders, and business users, so you must be confident in your presentation skills
  • You will also participate in internal meetings, company-wide and with the sales team to discuss sales pipelines
  • Tools we use: G-suite, Slack, Zoom, Outreach, Gong, ZoomInfo & of course, Klue!

How We Work at Klue

  • Hybrid. Best of both worlds (remote & in-office)
  • Our main Canadian hubs are in Vancouver and Toronto, and most of our teams are located in EST and PST.
  • You and your team will be in office at least 2 days per week.

Total Compensation & Benefits:

  • Generous commission plan (OTE up to $200,000)
  • Benefits. Extended health & dental benefits that kick in Day 1
  • Options. Opportunity to participate in our Employee Stock Option Plan
  • Time off. Take what you need. We want the team to prioritize wellness and avoid burnout. Vacation usually falls into 3 categories: recharging, life-event, & keeping a work-life balance. Just ensure the required work gets done and clear it with your team in advance. You need to take at least two weeks off every year. The average Klue team member takes 2-4 weeks of PTO per year.
  • Direct access to our leadership team, including our CEO
  • Be part of a high performing sales team who know how to celebrate their success!
The above range is reflective of the base salary band for this position. As an Account Executive, you will also be eligible for our uncapped commission plan.

We gather compensation benchmarking data across the BC & Canadian Tech Industry and use that data to build a range for our current team and future talent. Your exact salary is determined by experience level, skill, capabilities, whether or not you select options and internal pay parity.

If you feel like this role is a great fit and have questions about comp, get in touch and we’re happy to discuss further. There is always an ongoing conversation around compensation.
️ ️ ️ ️ ️ ️ ️ ️ ️ ️ ️ ️

Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.

We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.

All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:

\uD83C\uDF08 Pay Up For Progress & 50 - 30 Challenge & Klue Blog
✅✅ Win-Loss Acquisition (2023)
\uD83C\uDD70️ Series A (2020)
\uD83D\uDC05 Series B (2021)
\uD83C\uDFC6 Culture, culture, culture!
\uD83C\uDFA7 Winning as Women & Competitive Enablement Show
\uD83D\uDD0D Glassdoor
\uD83D\uDC1D About Us
\uD83D\uDC25 Twitter
\uD83D\uDCF8 Instagram
  • ️ LinkedIn
\uD83E\uDD84 Wellfound (AngelList)

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