Manager, Commercial Lines (Hybrid)

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why choose HUB?

Throughout our network of more than 530+ HUB offices across North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

Here’s where you come in:

The Commercial Lines Manager is responsible for managing a service team who provides the day-to-day service, new business, and renewal insurance needs of a diverse group of clients, with a focus on providing our customers with timely, accurate, professional and world class service. The manager will be required to manage teams to successful outcomes from regional strategic goals, key initiatives, efficiency gains, client retention and high service standards. The manager is responsible for teams being adequately trained, workflows followed, correct Broker Management System usage, and staffed. The manager will not be responsible for a book of business, however may, from time to time, need to assist a team or specific book of business.

The manager’s focus is on people. Priorities are employee and client retention. Other responsibilities include:

• Be the champion of the Broker Management System, Standardized Weekly Processes and Workflows including Broker Standards.
• Lead by example in areas of excellent client service, adoption of company policies, procedures, and workflows, embracing technology systems, and professional growth.
• Responsible for teams’ meeting Key Performance Indicators (KPI) and Goals
• Review audits and reports to identify training needs or insurance knowledge. Ensure compliance with workflows and broker standards. Coordinate access to carrier systems, web sites, rating platforms for employees
• Coordinate a team of Account Managers, Associate Account Managers, and Senior Account Managers to make sure we are appropriately staffed during normal work hours to adequately serve the client. Continuously review books of business and staff workloads to ensure that the team has staffing, resources and assistance needed to provide best client experience
• Facilitate communication between direct reports, creating a positive atmosphere, and a place where employees can share ideas, suggestions and improvements. Create a climate where employees are motivated to do their best and can be successful
• Participate in selection of new service team members, including building a pipeline and relationship with candidates for positions within HUB
• Responsible for new employees’ training, including coordination with regional training and outline of needs for the new employee that include insurance knowledge, systems, coverage, EPIC and on-the-job training. Assign a high-performing team member with the new employee to work with for three months or more, helping with questions and direction about workflow and procedures
• Regularly meet with staff on their performance and career paths/succession planning

You’re great at:

Ideally you must possess excellent management & coordination skills, wherein you’ll be continually reviewing procedures and workflows, supervising a team of Account Managers, Assistant Account Managers, and administrative staff, to adequately serve the client. In addition:

• Strong understanding of Insurance Principles and Broker Management System experience required
• Strong leadership skills, with focus on exceptional customer service required. Ability to effectively work in a team environment
• Strong written and oral communication skills
• Strong organization and follow-up skills. Demonstrated history of taking on opportunities and challenges with a sense of urgency, high-energy and enthusiasm
• Effective in evaluation and independent judgment, and demonstrated ownership of decisions
• Strong computer skills, including the ability to effectively train others on the utilization of system tools, including: Microsoft Office (Outlook, Word and Excel; Adobe PDF; and, online carrier websites

Here’s what we can offer:

At HUB, we believe in giving our employees the room and space they need to do their job. We believe in paying a fair wage with bonus opportunities and offering great benefits like:

• 401k plan where the Company matches 50% of the first 6% you contribute
• Paid parental leave
• Medical, dental, and vision options
• Robust wellness program
• Paid vacation, paid holidays, floating holidays and more!

We offer a large selection of benefits that are customizable to fit your personal needs – a portfolio of both comprehensive and affordable choices.

Our work environment encourages critical and independent thinking, problem-solving and project-management. We trust our employees to make good decisions for our clients and we give them the space to do that. Our work atmosphere is comfortable and offers a “dress for your day” policy as well as a flexible work schedule.

Life us so far?

Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!

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Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

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