Associate Account Manager - Commercial Lines

Description:

Position Summary:

The Associate Account Manager provides support to an Account Executive in obtaining and maintaining commercial lines accounts. This position performs in a support capacity to an assigned Account Manager/Account Executive. This position requires a highly organized individual, able to work independently with minimal supervision. The Associate Account Manager provides strong customer service to clients and builds professional relationships with clients and carrier representatives. The Associate Account Manager must perform to the ethical standards required by the Colorado Department of Insurance and Moody Insurance Agency, Inc.

Job Functions:

Following is a brief outline of essential tasks for the Associate Account Manager position, but other responsibilities and duties may be assigned:

• Provide customer service to clients (answer questions, provide certificates as requested. Manage client relationships and provide exceptional customer service). Customer service focus should be on understanding customer expectations and striving to exceed them.
• Provides support for assigned Account Executive:
  • Process endorsement requests for interim audits/reporting policies, policy discrepancy changes or Property & General Liability changes as directed by the account team.
  • Proactively working the 150 days’ timeline with Account Executive and team on all renewals.
  • Create proposal and comparisons for each renewal, based on notes from Account Executive, up to and including prior years data on an annualized basis.
  • Following up with clients or consultants for renewal information
  • Renew policies in AMS with updates.
  • Review applications, workbooks, recaps, loss runs, and experience modifications for accuracy and provide to client or Account Executive for completion.
  • Market as appropriate with direction from Account Executive and/or Consultant
  • Bind coverage within stated procedural timeline and within agency binding authority.
  • During renewal, analyze current coverages and quote for reasons behind changes and premium differences, inaccuracies, and for missing coverages.
  • Assist in post renewal processes, which include compliance forms, master certificates and other renewal tasks which may apply.
  • Review contractual language as requested by clients; suggest policy changes or updates, as necessary.
  • Ensure premiums and commissions are billed in an accurate and timely manner, in accordance with department policy.
  • Review and resolve audit disputes.
  • Check in with clients approximately 4 months before their renewal to discuss any service concerns or changes needed for upcoming renewal.
  • Follow up and resolve any policy discrepancy notifications received in a timely manner.
  • Follow up with clients on any payment issues upon request by Accounting or Carrier partners.
  • Actively look for opportunities to cross-sell additional lines of coverage to existing clients.
• Manage Tasks & Suspense items daily, in accordance with department policy.
• Develop and maintain strong relationships with clients, consultants, carrier partners and underwriters.
• Maintain a current, active license at all times. Complete Continuing Education classes as required to maintain license, or as requested by Management. Should hold or be working toward at least one of the following insurance designations: CIC, CISR, ARM, or CRIS, as requested by management.
• Other duties as assigned.

Requirements:

Minimum Qualifications and Requirements:

• Able to read and write in English.
• High School diploma or equivalent. College degree (or equivalent job experience) in insurance or related field preferred.
• Must possess (or be able to obtain within 90 days of hire) a valid Colorado Property and Casualty License; insurance designations such as CIC, CISR, ARM, or CRIS strongly desired.
• Minimum 4 years’ experience in Commercial insurance
• Must possess proficient computer skills including working knowledge of Microsoft Office products, especially Word and Excel, and Agency Management System software (AMS 360 or similar).
• Able to work independently with minimal supervision.
• Excellent written and verbal communication skills
• Consulting acumen and ability to cross-sell
• Strong customer service and team skills; must interact effectively with clients, co-workers and management.
• Strong attention to detail
• Solid organizational skills and ability to work efficiently under strict time constraints.
• Proven ability to analyze and solve problems.

Disclaimer

The information provided above is intended as general overview of the nature of the work, requirements, and necessary qualifications associated with this position. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Moody Insurance Agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.