Job Description

Job Description: Surgery Coordinator / Treatment Coordinator

About The Company:

San Mateo Podiatry Group is the most established foot and ankle specialty practice in Northern California, founded in 1917. We deliver state of the art solutions for foot and ankle problems to help our clients become their best selves.

We're growing, and looking for a positive, fun, articulate, and results oriented individual to support our clients by helping them coordinate the finances and logistics of their treatments and surgeries.

The surgery scheduler and treatment coordinator works alongside the Doctors to ensure safe and effective patient care in compliance with our organization’s standards and policies, and takes ownership of supporting our clients with the logistics and finances of in-office treatment and outpatient surgery therapies.

Highlights:

This position is in-office, 50% client facing and 50% computer/email/text and phone facing.
This is a full time phone position: Monday to Friday 8:30 am-5:30 pm.
Compensation is hourly starting at $25 to $27+ per hour, depending on experience.
Estimated annual compensation would be $55,000+ with performance bonus opportunities available.
This is a career track position, advancing to other opportunities within the organization.

General Responsibilities:

Deliver awesome client communications via phone, email, and text

Learn and demonstrate skill with SMPG’s standards for client presentations

Coordinate, schedule, and prepare treatment presentations for the Doctors and Clients.

Maintains the Doctors’ surgery calendar in the practice management system

Manage the treatment pipeline, prioritizing and moving cases to completion

Send treatment proposals, consent forms, and patient education information

Assembling and maintaining patient charts in accordance with established procedures and guidelines

Ensure patient pre-operative tests are sent and results received as needed, and documented

Preparing, submitting, and obtaining prior authorization to health insurances as needed

Coordinate and schedule case details for the client, surgery center or hospital, and industry sales reps

Coordinate and schedule post procedure visits and imaging for clients to ensure excellent results

Measure, strive, and exceed activity and revenue goals

Should you be hired, this is what the next three months looks like:

First 30 Days: You’ll get onboarded and learn our proven process, including treatments and procedures, and work alongside our team to see our process in action. You’ll train and practice independently to improve skill and familiarity.

60 Days: Working alongside the Doctors and team, you’ll be able to execute the steps of our coordination process, and gain confidence with your knowledge of what we do and how we’re different.

90 Days: You’ll be working independently, driving cases to completion, with a great understanding of our process. You’ll be improving your proficiency and actually answering questions (with the Doctors’ help, of course) and be able to help train and onboard new hires.

You will be successful if:

You are excited by delivering great results for clients, helping them overcome a health problem.
You remember that we work for patients, not health insurance companies.
You can take initiative and confidently direct customer interaction to efficient solutions.
You can detach and maintain objectivity in frustrating situations.

Qualifications

Required:

Strong verbal and written English communication
Ability to follow policies and procedures, while working in a self-directed way
Ability to organize complex thoughts and ideas into written form, while following organizational policy
Strong ability to take initiative and confidently direct customer interactions. Able to detach, maintain objectivity and separate themselves in frustrating situations while guiding customers to efficient solutions.
Prior customer support and/or customer success or sales experience
Must be a people person with a great attitude and attention to detail
Strong telephone, communication and time management skills
Education: Associates Degree, or higher
Experience: 1-5 years of comparable medical and / or administrative experience

Preferred:

5+ years of progressively responsible relevant
Knowledge of MacOS, G-Suite, and VOIP Phone Console
Prior experience with treatment and surgery coordination is desired
Basic familiarity with BANT and SPIN techniques

Why Should You Apply?

San Mateo Podiatry Group offers employment opportunities that promote professional, personal, and financial growth. We are proud to provide our team with continuous professional development and a supportive work environment.

A great company culture, state of the art workplace, competitive compensation, great benefits, and opportunities for advancement are just a few reasons why a career with us is an investment in your future.

Easy Commute: The company is based in Burlingame, CA, just off Highway 101, next to Millbrae BART, and down the hill from Highway 280.

The next move is up to you!

Application Instructions: