Job Description

The Salem Group is a professional staffing firm with over 30 years of experience in connecting extraordinary people with extraordinary organizations!

We are currently hiring a Research Specialist for our client located in Vernon Hills IL

What will you do?

Provide pre-invoice assistance to our internal customers regarding challenges that arise with sales orders

Utilize an incident management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business

- Research and/or tracking of an order;

- Contacting vendors for pricing, order status, tracking etc;

- Expediting a pick on an order or any other distribution request;

- Expediting of drop ship orders as needed, freight quotes for drop-shipments, parcel and heavy weight shipments;

- Estimated delivery dates or lead times on products;

- Updates and status of repair orders.

- Building solid relationships with other internal departments and vendors.

- Evaluation of current processes for improvement and work on recommendations with management.

- Working as a team to manage daily workflow.

- Handling escalated customer issues when necessary.

- Answering emails and incoming calls from internal customers as needed.

Who qualifies?

- Proficient in Microsoft Office applications.

- Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.

- Excellent organizational and creative problem-solving skills.

- Demonstrated resourcefulness with critical attention to detail.

- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.

- Demonstrated ability to quickly learn new systems and processes and put them into practical use.

- Excellent typing and data entry skills.

Education/Experience

- High school diploma or equivalent.

- Bachelor’s Degree preferred.

- 2 years of customer service experience.

What are the hours?

M-F Standard Business Hours

What will you earn?

$16-$18/hour based on experience

Our Benefits!

The Salem Group is proud to offer world-class benefits including

Affordable insurance plans
Paid Sick Leave
Holiday Pay
Referral Bonuses
Retention Bonuses · And more… click here to view our full benefit package: https://qrco.de/beW0PG

Ready to learn more? Submit your resume and one of our friendly Staffing Managers will contact you soon!

EEO

The Salem Group provides equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other category protected by law.

#NOR

Job Types: Contract, Temporary

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits: