Job Description
The Renewals team is a culmination of individuals who are passionate about customer loyalty. They are committed to bringing the right people together with the intention of securing and growing our revenue.
As a Customer Success Representative for Renewals, you will work with a specific group of customers to sustain and grow renewal rates. You'll establish deep, strategic relationships with a particular focus on retention and finding new opportunities for upsell.
Your ability to clearly articulate our value proposition, sustain and renew contracts on time. Resolving customer issues and problems. Effectively managing your time will be the key to our mutual success. Mitigate the risk of churn and downgrades.
- Build positive relationships with customer decision makers and end users to negotiate, finalize and establish renewal quotes
- Effectively communicate company messages, value propositions, verbally and in writing
- Collaborate with departments across the organization such as sales, operations, customer solutions and legal to advocate for the customer. Working together to resolve any issues
- Accountable for maintaining an accurate customer master record such as buying programs, contract renewal dates, customer contact information and customer sentiment
- Uncover and identify accounts at risk and work to develop a strategic plan to mitigate uncertainty and drive customer satisfaction
- Recognize industry trends to help develop relevant programs to improve New Relic customer retention
- Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external collaborators
- Strong analytical skills and experience working with data to advise strategy and decision-making
- 1+ years experience in sales, renewing contracts or customer success
- English or language skills for GEO
- Hybrid working experience
- Experience or understanding of DevOps
- Experience of consumption based selling
- Experience of sales methodology
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.
The pay range above represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
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