Inside Sales Representative

Job Description

Reliable Equipment Rentals Ltd. provides aerial equipment rentals and services to valued customers throughout southwestern British Columbia.

The Inside Sales Representative provides high level customer service to clients and potential customers. This role will also assist with the administration of rentals and sales.

Monday to Friday, 7:30AM to 4:00PM

$60,000 to $65,000 per year depending on experience, skills, and qualifications

Part-time hours may be considered

Responsibilities and Duties:

• Answer inbound, unsolicited prospect calls and provide a positive customer experience.
• Respond efficiently to customer inquiries.
• Identify customer needs and provide timely and effective solutions.
• Provide exceptional customer communication, leading to long-term relationships and repeat business.
• Maintain relationship with the existing customers. Identify and capture opportunities for increasing rental revenue and profitability.
• Follow-up on prospect calls and convert them into new rental accounts.
• Promote Company's product and service features, benefits, and pricing.
• Prepare sales order forms and associated reports.
• Provide customer support by following up on customer inquires and resolving any service issues.
• Address customer inquiries regarding status of orders, payments, refunds by working with Service/Dispatch/Accounting teams.
• Perform other duties as assigned.

Skills, Knowledge and Abilities:

• Strong problem identification and objection resolution skills
• Proficient in Microsoft Office software
• Strong verbal and written communication skills
• Ability to build and maintain lasting relationships with customers
• Ability to work well under pressure in a fast-paced environment
• Strong organizational skills with the ability to multi-task and prioritize
• Excellent listening skills
• Self-motivated
• Ability to work individually and as part of a team

Experience, Training, Certification and Education:

• 2-3 years of sales experience in tool or equipment rental sector an asset
• Post-secondary education in Marketing or Business Administration an asset

Working Conditions:

• Office environment

*****

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What makes you a good sales representative?

Experience:

• equipment rentals/sales industry: 2 years (preferred)

Work Location: In person

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