Customer Success Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Customer Success Manager in Dallas, TX:

Job Duties : Serves as a named resource and partner for the Signature Success organizations. Orchestrate all deliverables the customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and growth opportunities. Develop deep relationships with the customers’ team members and pair that with relevant industry knowledge to improve implementation health. Partner across Salesforce to provide a unified Signature experience for customers . Identify key industry business process areas for opportunities to use the Salesforce platform. Advocate for innovation and early adoption of platform capabilities with our 3-release yearly schedule through customized release reviews. Provide technical recommendations on solutions and enhancements specific to customers' business needs. Support the Customer Success Strategy by supervising and identifying trends in Salesforce adoption and utilization, and success. Plan adoption and utilization, providing guidance as part of Quarterly Success reviews. Act as a liaison and focal point into Salesforce Technology and Product teams and Technical Support Team, to address product feature/technical hurdles. Advise customers of technology changes, potential disruptions to their service, and on mitigation strategies. Act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction. Provide timely account or issue executive level summary status reports both internally and to the customer. Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements : Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and three (3) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements : (1) Apex Data Loader; (2) SOQL; (3) Visual Force; (4) Apex Web Services; (5) Dashboards; (6) Process Builder; (7) Apex Triggers; (8) Apex Language; (9) Java; (10) HTML; (11) Salesforce Vlocity (3 years). Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-105770. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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