COMPLEX CARE MANAGER

GENERAL SUMMARY

Complex Care, Crisis and Justice Programs at The Center for Health Care services are unique subdivisions under the umbrella of Adult Behavioral Health services. Clinicians in these programs serve as the subject matter expert in triage, assessment, de-escalation, and care navigation as these team members are provided with the tools/skills necessary to advocate, assist, and motivate consumers to take part in their recovery. Complex Care focuses on tailoring services to individuals that would benefit from a multidisciplinary, team-based approach. Our teams (AOT, ACT, FACT, and POWER) strive to build community connections and tackle stigma associated with severe mental illness. As a result, our teams work closely with consumers in a community-based approach, overcoming the barriers of multiple hospitalizations and treatment non-adherence. So often, individuals find themselves involved in the legal system for offenses directly linked to mental health and substance use disorders. Our Justice Programs focus on providing services to individuals that have an active involvement in the justice system. Our Justice teams strive to support consumers with mental health and substance use needs as they transition through their legal involvement. As a result, our teams work closely with consumers in a community-based approach, collaborating with community supervision officers, judges, and attorneys, to overcome the barriers of justice involvement, recidivism, and treatment non-adherence. Both programs provide direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual’s home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Assists with developing new/temporary programs that arise in response to catalyst incidents such as community needs, natural disasters, etc.
• Completes indirect support activities, including documentation, correspondence, death review packets, and prescription assistance program consultations.
• Conducts assessments and develops treatment plans for consumers, including monitors/reports consumer progress with treatment goals. This may include reporting to the legal system and other community partners.
• Coordinates intake function to Adult Behavioral Health in designated programs.
• Documents all clinical interactions and updates in electronic medical records and other required platforms.
• Ensures clinical documentation is submitted in accordance with CHCS standards and contract-specific requirements and complies with Quality Improvement Processes.
• Participates in professional development duties, including special assignments/projects such as Operational Process Improvement Work Groups/Committees, Agency Wide Committees, and Community Meetings.
• Participates in supervision and development opportunities, including individual/group supervision and meetings/training as assigned.
• Diverts consumers from jail, emergency rooms, and hospitals to help reduce recidivism and decompress emergency rooms.
• Provides case management support and various activities, including care coordination, direct services, discharge planning, referrals, linkage and transition to the next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross-collaboration with interdisciplinary teams.
• Provides skills training and psychosocial rehabilitation services that address the severe and persistent mental illness and symptom-related problems that interfere with the individual’s functioning.
• Participates in coordination and communication with law enforcement, hospital personnel, and other community providers on the progress of individuals receiving and collaborating services.
• Provides crisis intervention to individuals to reduce symptoms and prevent admission to a more restrictive environment.
• Provides services in vivo, meeting the consumer where they are in the community.
• Provides unit, operations, agency, and community training and education as assigned.
• Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools.
• Employees on the Complex Care team will perform duties such as an after-hours on-call rotation, including weekends and holidays.
• Trains, mentors, and coaches new employees.
• Performs other related duties as required. Specific Program Descriptions

• Graduate degree in Social Work, Psychology, Counseling OR a related behavioral health field OR graduate degree in Criminal Justice with a minimum of 27 hours of Behavioral Health work.
• Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer.
• Three (3) years of experience providing similar services in the mental health field with knowledge of trauma-informed care, severe mental illness, crisis intervention and/or emergency services.

• See preferred qualifications.

• For Justice Intake and Assessment Annex (JIAA) Programs: Candidate or employee must have and maintain current license in good standing in the State of Texas as a Licensed Associate (LPC-Associate, LMFT-Associate, or LMSW under Clinical supervision)
• Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
• Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
• NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
• NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.
• Participate in additional enhanced professional development trainings to develop and prepare staff to address specialty populations.
• Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Strong communication skills, listening and interpersonal skills above average, written documentation is clear, concise, well- constructed and grammatically correct for internal and external communications.
• Strong diagnostic skills, the ability to incorporate patient history, symptoms, environmental and related issues to formulate proper treatment and when reporting to community stakeholders.
• Ability to work collaboratively with others in a teamwork environment with internal and external partners (i.e.- law enforcement, hospital system, legal system, community supervision officers) and family support systems.

• Licensed Chemical Dependency Counselor (LCDC) is preferred.
• Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed.
• Associate Licensure (LPC-Associate, LMFT-Associate, or LMSW under Clinical supervision) with current clinical supervision.

• Job has no responsibility for the direction or supervision of others.

• Hospital system (develop training with CoE).
• Judicial system (develop training with CoE).
• Sequential Intercept Model (develop training with CoE).
• Moral Development Model (develop training with CoE).
• Applicable software applications.
• Center for Health Care Services Safety Administrative Directives.
• Community resources.
• Electronic Medical Records.
• Medical terminology.
• Severe Mental Illness.
• Substance use and co-occurring disorders.
• Modern office procedures, methods and computer equipment.
• Requirements of Medicaid and other funding resources.

• Deployment of state-approved curriculum
• Risk assessment and recidivism reduction (develop training with CoE).
• Case Management Principles.
• Customer service
• Organization and time management.
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.

• Accurately organize and maintain paper documents and electronic files.
• Effectively communicate, both verbally and in writing, to internal and external stakeholders
• Ensure compliance with all State regulations, CHCS policies, program contracts and fidelity .
• Establish and maintain effective working relationships.
• Maintain accurate and complete records in alignment with state regulations and CHCS policies.
• Maintain the confidentiality of information and professional boundaries with internal and external partners (i.e.- law enforcement, hospital system, legal system, community supervision officers, etc.) and family support systems.
• Meet schedules and deadlines of the work.
• Understand and carry out oral and written directions.

• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.
• The position requires occasional transport of a consumer.

Monday-Friday 8:30am-5:30pm 2829 Babcock Rd Suite 217

Code : 3386-2

SALARY RANGE: $55,893.90-$83,831.70