Internet Sales Representative

Fox Motors has a an Internet Sales Representative opening in Grand Rapids, MI at Fox Subaru. You would contribute to our overall vision, “Working together moving people throughout life,” by developing and maintaining trust with our customers that will build long-term relationships.

KEY RESPONSIBILITIES

As an Internet Sales Associate, you will be the first point of contact for prospective customers seeking information, assistance, and purchasing opportunities through our online platforms. This dynamic role requires a proactive, customer-focused individual who can create a seamless and engaging online shopping experience while driving sales growth and brand loyalty. Fox Motors is looking for an Internet Sales Representative that has strong organizational and listening skills, loves working with people, and desires to be part of a team. If you are ready to put your career in gear, Apply Now!

Key responsibilities include the following. Others may be assigned.

• Respond to internet leads, inquiries, and online chat requests promptly and professionally.
• Maintain consistent follow-up communication with customers through various online channels to ensure high levels of engagement.
• Utilize the dealership's CRM tools to manage and track all interactions with potential buyers, converting leads into sales.
• Create promotional content, videos, and virtual tours to showcase inventory.
• Keep up-to-date with the dealership's inventory, including new, pre-owned, and certified vehicles, along with their features, specifications, and pricing.
• Develop a strong understanding of financing options, warranties, and service plans to effectively address customer questions.
• Coordinate virtual and in-person appointments, offering personalized guidance and assistance through the sales process.
• Guide customers through online sales tools and applications, ensuring they have a smooth and hassle-free buying experience.
• Provide exceptional customer service throughout each step of the online sales journey, from initial inquiry to post-sale follow-up.
• Address and resolve customer concerns, handling issues professionally to build long-lasting relationships and encourage repeat business.

SKILLS & EXPERIENCE

• Prior experience in internet sales, customer service, or a related field (preferably in the automotive industry).
• Strong communication skills and the ability to build rapport with customers quickly.
• Familiarity with CRM software, online sales platforms, and social media marketing.
• Goal-oriented with a demonstrated ability to meet or exceed sales targets.
• Flexibility to work weekends and evenings as needed to accommodate online inquiries.

WHAT FOX MOTORS OFFERS

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!