Data Management Geoscientist - Americas

About us

Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface data. Ikon helps customers make the best moves – improving accessibility and accuracy, accelerating results, and lowering costs.

With offices located around the world including London, Houston, Kuala Lumpur, Calgary and Rio de Janeiro, Ikon services all major hydrocarbon geographies – delivering global solutions with local service and support. Award winning RokDoc geopredictive software, Curate knowledge management software, QI Solutions, GeoPressure and GeoMechanics Consultancy, and Roknowledge Studies make Ikon the proven partner for subsurface success.

About the role

The Data Management Geoscientist plays a vital role in helping customers access and apply their subsurface knowledge effectively, through the implementation of Ikon Science’s knowledge management platform, Curate, enhancing their satisfaction, loyalty, and success. This role involves a combination of data analysis, client training, dealing with customer support requests, and continuous improvement efforts centered around knowledge resources during the pre and post sales process.

Requirement

• Acquire and maintain an in-depth knowledge of the Curate product offering.
• Deliver technical presentations that showcase product capabilities and potential applications, while also tailoring and presenting technical demonstrations to clients upon request.
• Work on the generation and dissemination of all Curate product material including articles, guides, tutorials, FAQs, and videos.
• Provide regional support to the Sales team in promoting the Curate product set both internally and externally.
• Working with account managers to progress deals when needed.
• Participate in client-facing meetings once sales have qualified the lead as a weighted opportunity.
• Responsible for nurturing and growing designated client accounts.
• Lead software training for all Curate customers within the region. Ensuring this results in improved customer retention and using this as an opportunity to upsell training or consultancy services.
• Provide technical support, advice, and guidance to the customers, by ensuring timely responses to questions, concerns, and enquiries.
• Communicate client feedback to the Software Development, Product, and Sales teams. Proactively raising awareness of defects, enhancements, bugs, and requests from customers.
• Plan, deliver and support Curate Pilots as the Company’s technical specialist in front of the customer to promote client engagement, customer retention and account growth.
• In partnership with Sales, pro-actively engage with customers through the sales lifecycle, ensuring proper onboarding, retention, and growth.
• Nurture a “trusted advisor” relationship with our customers.
• Ensure that the CRM system (Salesforce) contains precise and current records of customer engagements, and potential opportunities.
• This role will be expected to travel for business for approximately 50% of the time.

Key Accountabilities:

• Proactive customer engagement with assigned accounts.
• Ensure software demonstrations and associated materials are up to date.
• Support and delivery of Curate presales activity including delivery of Curate experience days and support of Curate Pilots.
• Gathering feedback on technical success or failure of pilots.
• Successful onboarding of customers and continued engagement to drive utilization after the implementation of the Curate solution.
• Weekly reporting of activities into Salesforce.
• Timely responding to customers L1 support questions and enquiries. Escalate L2 questions where required.
• Reporting to the Customer Success Manager (region) on activities and requests from other segments/departments.

Experience

• Strong data analysis with the ability to work with geological, geophysical, and reservoir engineering data.
• Some experience in the oil and gas, mining, or energy consulting sectors is advantageous.
• Familiarity in knowledge management tools and software, including content management systems (CMS), document management systems, and collaboration platforms.
• Understanding of taxonomies, metadata, and information classification systems.
• Expertise in organizing, cataloging, and maintaining knowledge repositories and databases.

Qualifications

• BSc & preferably MSc in one of the following disciplines: Earth Sciences, or Data Management.

Technical Competencies

• Attentiveness to detail.
• Responsiveness to client needs.
• Able to generate new technical material suitable for client distribution.
• Excellent presentation skills (for training & client demos).
• Work unsupervised for at least 50% of the time.
• Able to identify client retention and growth opportunities.

Behavioral Competencies

• Excellent communication skills, especially written (email)
• Proactive and problem-solving mindset with a bias to action.
• Ability to work collaboratively with cross-functional teams, IT departments, and stakeholders to align knowledge management efforts with overall business objectives.
• Establish a trustable relationship with users and nurture client accounts.