Sales Representative- Canada Summer Jobs

Be the Spark! Join our passionate Sales Representative team and help us to achieve great things in our community!

The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the David Braley YMCA Centre.

In this role, you will:

• Respond to members regarding all YMCA programs and services using various communication channels (telephone, email, fax, mail, etc.).
• Provide referrals, process registrations, cancellations, bookings, sales, renewals, upgrades, modifications, payment resolution and orientations in an efficient manner.
• Manage general inquiries; fields complaints/recommendations.
• Work towards and achieves personal and team sales targets Models excellence in both sales and service. Perform duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs.
• Be Member focused at all times, prioritize all responsibilities in order to seek opportunities to initiate conversations with members and prospective members. Work at a fast pace and responds to multiple priorities effectively
• Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to link member interests to program options.
• Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assist members to understand membership options, payment plans and types.
• Assist centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset.
• Provide a specific and personal focus to new members and follows up after tours to ensure they receive a welcome call, and are booked for relevant program training. Understand the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
• Identify additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.).
• Ensure accuracy when handling money and completing cash balancing. Protect the assets and information of the YMCA and its members.
• Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understand and demonstrate YMCA Priority S.A.M (Serving All Members) standards and E.Y.E . (Evaluate Your Employees) standards
• Make decisions and solve problems regarding membership sales and service functions, membership accounts, members concerns, and members’ behaviour. Assist members in resolving past due accounts, identifying options and referring potential qualified members to team leader/supervisor for membership assistance.
• Remain flexible in regards to scheduling needs and understand key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
• Understand and support YMCA philanthropic commitments, connect with families and offer opportunities to give, either financially or their personal time, including participation in special events within the centre and the community.
• Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
• Perform other duties as assigned

You bring:

• Some post secondary education in sales, marketing, promotions, retail management, or related field an asset
• Minimum of 2 years sales and/or customer service experience, preferably in a membership/client based environment
• Current CPR - C and First Aid an asset
• Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc.
• Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info

• Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent written communication skills
• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
• Proficiency with computers, experience with CLASS and FitLinxx an asset
• Philanthropy involvement; planning, storytelling, volunteerism an asset
• Flexibility regarding assigned working hours, including evenings and weekends
• Commitment to diversity, equity, inclusion and building a sense of belonging

Canada Summer Jobs Funding Requirements:

• Must be between 18 and 30 years of age at the start of the employment
• Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of color, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.