Technical Trainer

Who we seek:

You are self-motivated, hands-on, and intellectually curious. You are comfortable interacting with people at all levels of the organization. You have the passion and the patience to mentor others and help them become better at their job. You love creating exemplary learning content that benefits external and internal learners.

You customize your delivery style depending on the target audience, and you have the resourcefulness, creativity, strategic thinking, and desire to solve complex educational challenges. You are willing to assume a pivotal role in serving the learning needs of global cross-industry professionals in a key technology forefront. You acknowledge the concerns and unique business challenges of clients, bringing their perspectives back into the organization.

As a client-facing Technical Trainer, you will assist with content writing and deliver a variety of educational programs to global BigID partners and customers through in-person and remote venues. You will advance internal and external knowledge initiatives, help drive the adoption of BigID's technology within enterprise customers, and help manage the certification program. You will also manage and leverage various training systems to schedule, track, and support all educational activities.

In this role, you will serve as a technical hands-on coach to customers, partners, and colleagues, acting as a trusted authority on solution value and use cases, best practices, and general product knowledge. Training sessions are delivered remotely and in-person, depending on client need. Some domestic and international travel may be required.

Ideal candidates will have prior experience in post-sales, engineering, or customer success. Prior software development or enterprise support experience is a strong plus but not mandatory.

What you'll do:

As a Technical Trainer, you will:

• Deliver in-person and remote trainings for all BigID course offerings, including standard customer/partner trainings and internal technical trainings for field teams.
• Work closely with the training, enablement, field, product, and engineering teams to enhance and improve existing content and develop new training content.
• Design and produce eLearning content (videos, interactive presentations, exercise labs, and other interactive training offerings), emphasizing clarity, quality, and engagement.
• Provide detailed feedback and guidance to Product Management and Engineering teams arising from customer use cases, functional requirements, and product enhancement requests.

What you'll bring:

• An undergraduate degree in Computer Science, Information Technology/Systems, Instructional Design, or other related disciplines (professional experience may be considered in lieu of a formal degree).
• Experience with Linux, Docker, and Kubernetes.
• Experience with cloud environments (AWS/Azure), databases (Oracle/MySQL), enterprise applications (Salesforce/SAP).
• Training delivery or similar educational experience.
• Excellent communication, presentation, and organization skills.
• Experience with modern eLearning tools and approaches including video authoring, audio editing and narration, and related technologies.
• Excellent communication, presentation, and organizational skills.

You will stand out as a candidate if you have:

• 2+ years of professional experience in information technology, ideally in a customer-facing hands-on role involving professional services, consulting, customer success or product implementation.
• 2+ years content writing experience, including static slides and hands-on exercises.
• Demonstrable experience as an eLearning Designer, Instructional Designer, or Curriculum Developer in an industry domain.
• Experience implementing or supporting enterprise security product such as DLP, IAM, PIM, etc.
• Software development or other technical background.

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don't give up
• Shine - We shine and make it our mission to always stand out

The annual base salary range is $90,000 – $125,000. Actual salaries will vary and are based on a candidate's qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

#LI-Remote #LI-YD1

BigBenefits:

Work from home with a global remote-first community

Global Culture Corner

Flexible PTO and Quarterly Volunteer Days

Equity Participation

100% employer-covered medical, dental, and vision options available to you

Additional insurance benefits like pet insurance and legal assistance

Learning & Development Opportunities

Fidelity Employer Sponsored 401K

Robust DEI Program with several vibrant ERG communities

Paid Parental Leave