Inside Sales Representative (Canada)

Are you excited by the opportunity to build strong customer relationships and drive sales in a fast-paced environment? LBB Specialties is seeking a motivated Inside Sales Representative to play a vital role in developing new customer accounts and managing existing ones. If you thrive on collaborating with teams, responding to customer needs, and making a meaningful impact, this role is for you.

Why Join Us?

At LBB Specialties, we offer more than just a role we offer a place where your ideas and strategies can truly make a difference. As a leader in specialty chemicals and ingredients, we empower our teams to take ownership of their work, contribute fresh ideas, and grow their careers in an environment that values collaboration and innovation. You'll be a key player in shaping our future while building relationships with top-tier personal care and cosmetics brands.

Your Impact

As an Inside Sales Representative, you will build strong customer relationships, identify new business opportunities, and ensure satisfaction of current accounts. Working alongside our Sales and Marketing teams, your work will be instrumental in driving growth and maintaining LBB Specialties commitment to exceptional customer service.

Key Responsibilities

• Developing New Accounts (Prospecting)
  • Respond to customer inquiries: qualify customers; develop understanding of customers needs, requirements, and expectations and communicate this information to the companys management
  • Follow up on new leads, markets and end user business as provided by Sales Director
  • Provide marketing information: product offerings, samples, and pricing
  • Obtain competitor information where possible: chief competitor, pricing and packaging
• Managing Current Accounts
  • Maintain or increase current accounts by defining their needs, requirements, and expectations
  • Respond to customer inquiries regarding orders, samples, and pricing on new and existing products
  • Work proactively with current customers to retain their loyalty
  • Respond to customer concerns and problems
• Collaboration with Sales and Marketing Management
  • Maintain records in e-Chempax (CRM) to ensure that correct and uptodate information on any customer inquiry is available to other LBBS divisional functions
  • Justify and communicate inventory requirements based on customer and market demand
  • Assist in reducing excess or dead inventory
  • Follow the companys procedures for handling returns and credit memos
  • Communicate ways to improve customer satisfaction
• Collaborating with the companys Colleagues
  • Work effectively with all other LBBS divisional functions to promote a customer focus and industry vertical business success
• Other Responsibilities
  • Special projects assigned by Sales Director

What Youll Bring

Education and Experience

• Bachelors degree in science or a related field preferred.
• 1-3 years of experience in a related sales or customer service role.

Knowledge and Skills

• Ability to identify customer needs and communicate solutions effectively.
• Strong sales negotiation and closing skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); Dynamics experience is a plus.
• Exceptional attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple projects in a fast-paced environment.

Personal Attributes

• High level of personal integrity and professionalism.
• A team-oriented mindset and the ability to work collaboratively with others.
• Entrepreneurial spirit with a disciplined approach to business operations.
• A natural curiosity and eagerness to grow personally and professionally.
• Flexibility and adaptability in a dynamic work environment.

Why Youll Love Working Here

• Professional Development: Grow your career in an industry-leading organization that values your success.
• Collaborative Environment: Work with supportive teams dedicated to achieving shared goals.
• Comprehensive Benefits
• Work-Life Balance: Benefit from generous paid time off and holiday policies.
• Opportunities to Excel: Play a vital role in shaping our customer experience and driving business growth.

Additional Information

• Travel: Rare, with occasional trade shows or sales meetings.
• Location: Brampton, ON

EEO Statement

LBB Specialties is committed to providing a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital status, disability, medical history or genetic information, military service, or other non-merit based factors.

We believe that employees should be provided with a working environment that fosters productivity and the ability to work to the best of his/her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital status, disability, medical history or genetic information, military service, or other non-merit based factors.

We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.

Disclaimer

This job description is not designed to cover or contain a comprehensive list of the activities, duties or responsibilities that may be required and these may change from time to time.