Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Senior Product Associate within the Commercial Bank's Sales Enablement team, you will have the opportunity to drive the discovery, design, and delivery of innovative solutions that improve the efficiency and effectiveness of Commercial Banking sales teams. You will work closely with key partners across the Product, Engineering, Design, Data, and Business teams to ensure the on-time development of value-add sales capabilities, while helping to set the strategic roadmap for the broader Sales Enablement program.
Job responsibilities
- Collaborate with Design, Engineering, and Business partners to use a design-thinking approach to co-create the target state experience for front office teams, and translate that into well-scoped requirements for development
- Define product strategy, including measurable Objective and Key Results to track impact
- Drive discovery and analysis of user needs, business requirements, technical limitations, and regulatory constraints to draft product requirements documents (PRDs) and user stories
- Partner closely with cross-functional stakeholders across the Commercial & Investment Bank to align on roadmap prioritization
- Perform extensive qualitative and quantitative analyses with information gathered from multiple sources, including with large data sets, to inform feature design, track user adoption, and evaluate program success
- Work with Engineers, Architects, and Scrum Masters to manage releases, including defining and conducting end-to-end testing
- Define roll-out and communication strategy for new capabilities and features, in partnership with key support and training teams (e.g., Customer Success) to support
Required qualifications, capabilities, and skills
- 3 + years of experience at a financial services firm, tech firm, or startup in product management or business analysis for a software product
- Experience with user centric design, software development lifecycle, business process analysis, and software testing
- Strong quantitative and qualitative problem solving, including ability to turn quantitative analyses into actionable recommendations
- Familiarity with basic software and data concepts (e.g., APIs; structured vs. unstructured data; etc.)
- Strong verbal and written communication skills based on the audience
Preferred qualifications, capabilities, and skills
- Experience working with Customer Relationship Management software
- Previous experience and proven success with digital transformation implementations (journey design, prototyping to scale), and tech innovation initiatives with a strong interest in operating model design and / or business strategy
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
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