Job Description

Description:

Threaded Fasteners, Inc. is proud to be 100% employee owned. Every employee has the opportunity to become a part of the ownership of Threaded Fasteners. Our mission is to create value in and for the people we serve, especially our employee-owners. Our “Own It” model means we take ownership of everything we do, including helping one another. Being a team member at Threaded Fasteners means that you are an owner, mentor, and, most importantly, a servant leader. We pride ourselves on having a fun, friendly, supportive work environment. We firmly believe that our employee-owners are the source of all our success.

Threaded Fasteners, Inc. offers an extensive benefits package that includes but is not limited to health, dental, vision, and life insurance plans. In addition, our ESOP is a retirement plan for qualified employees at no cost. TFI also offers a 401k match program. Other benefits include vacation, sick, and companywide holidays for full-time employees. For more information on benefits, visit: https://threadedfasteners.com/benefits/

Summary/Objective

The Inside Sales Representative is responsible for engaging with the customer in person and over the phone. Representative should be able to willingly introduce the product to the clients and be educated in abilities to increase the sales of the inquiry. Sales representative should be outgoing and knowledgeable about what we sell. Representative will occasionally call existing clients or new clients to engage with them to buy new products or products they have purchased in the past. Communication skills and knowledge of customers' business is a very important part of this position. All sales personnel are responsible for continually striving to develop and sustain relationships.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Demonstrating excellence in business-to-business selling daily.
Meet and communicate with walk-in customers.
Present a professional image at all times to customers and vendors.
Establish friendly relations with customers and maintain ongoing relations with the customers.
Understand the needs and expectations of the customers and provide relevant solutions.
Handle the traffic of customers and ensure proper attention to every customer.
Analyze the choices and financial capacities of every customer and suggest suitable products.
Offer different alternatives to customers in their preferred choice of product.
Demonstrate the methods of using products and resolve customer queries.
Responsible to close sales deals and achieve customer satisfaction.
Call up the prospective customers, explain details of the different products and services offered, and convince them to buy the products.
Make efforts to achieve the short-term sales targets and improve the goodwill of the organization.
Manage a database of potential customers and contact them regularly.
Note suggestions and complaints made by the customers and report them to your manager.
Research the market for new competitive products introduced and the marketing strategies adopted by competitors.

Requirements:

Competencies

Exceptional verbal and written communication skills with a high level of confidence.
Creative thinker with the ability to resolve critical problems.
Good organizational skills, management skills, and ability to be energetic.
Should have the ability to multitask and handle conflicts in the business.
Ability to analyze the market and target potential clients.
Strong computer skills and math aptitude.
A positive attitude, effective problem-solving ability, and dedication to providing optimal customer service.
The desire to practice integrity and professionalism in all aspects of the business.
Keen attention to detail and a sense of urgency.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This is a largely sedentary role; however, some warehouse activity can be expected. The ability to lift, slide, and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs.

Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 7:00 a.m. to 5:00 p.m.

Travel

No travel is expected for this position. Travel may be offered for training purposes and to visit other locations of Threaded Fasteners.

Required Education and Experience