Technical Sales Representative

Job Description

Kramble Industries manufactures radio controlled electronic systems and small machines largely for the agriculture industry. Our products are used to increase efficiency and safety in the work place.

DUTIES & RESPONSIBILITIES

Answering phone calls from customers, dealers and forwarding calls to appropriate departments.

Entering orders into QuickBooks

Inside sales support including:

· Solid working knowledge on company products and services

· Quoting prices on product configurations and delivery to customers and dealers.

· Answering technical questions on product functionality.

Shipping & Receiving support:

· Receiving components shipped for servicing by entering new arrivals in QuickBooks

· Arranging shipping paperwork via post, courier and freight on new and serviced products.

SKILLS

Strong grasp of English both verbal and written

Confident & polite communication skills.

Professional demeanor, positive attitude

Strong typing and data entry skills while talking on the phone

Must possess excellent organizational skills to streamline workflow and prioritize multiple tasks.

Able to work at a steady pace managing interruptions and distractions.

Able to work independently to achieve assigned duties and tasks.

Able to build relationships with company staff, customers and vendors.

REQUIREMENTS

1-2 years of experience taking orders over the phone and entering orders into a computer system

High School Diploma or GED or an acceptable combination of education and experience

Proficiency with order entry and invoicing software (QuickBooks preferred), MS Word, MS Excel, MS Outlook

Work hours 8am to 4:30pm Monday to Friday, except statutory holidays.

Work onsite in our office in Saskatoon only.

Smart casual dress code

Job Duties:

• Answer incoming customer inquiries
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Record and modify customer information within the database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work Remotely

• No

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• sales: 2 years (Preferred)
• customer service: 2 years (Preferred)

Education:

• Secondary School (Preferred)

Work Location: In person

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