Job Description
About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do:
We are looking for a go-to person for processing new contractor, vendor, and partner requests. Using ServiceNow/Jira. In this role, you'll ensure all onboarding forms and documentation are completed accurately. You'll also update the HRIS system and monitor the status of background investigations related to new hire announcements.
Throughout your work, you'll prioritize both confidentiality and outstanding customer service. This means communicating clearly and professionally with both internal employees and external candidates about personal data and onboarding processes. Your goal is to ensure a smooth and positive experience for everyone involved. Are you ready to get started?
- Respond to all emails and requests that come into the Contractor Support inbox.
- Initiate, track status, and advise appropriate parties of background check status for contractors and vendors.
- Follow up and research expired background invitations through communication with contractor/vendor, business area manager, security, IT and onboarding.
- Consistently report out status of contractors/vendors throughout various stages of the process to partners, internally and externally.
- Track and send notifications to managers for contractors who are approaching their end date, processing extension requests and terminations, partnering with IT to extend or disable network access.
- Recognize opportunities for efficiencies in processes, and come forward with recommendations and plans to put changes in place, maintaining crisp and clear process maps and step-by-step Contractor guidelines.
- 1-3 years of experience in an Operational, Administrative or Support role.
- Proficiency in Microsoft Office, especially Excel.
- Ability to navigate a highly matrixed and complex working environment.
- Strong email and verbal communication skills; ability to communicate with brevity and purpose.
- Ability to establish relationships across teams.
- Ability to listen to and understand business requirements.
- Ability to build actionable plans and drive toward resolutions.
- Business Analyst outlook - question current processes and approach issues with a solution-oriented approach.
- Strong customer service skills and ability to lead by example to deliver excellent customer experience to our internal clients.
- Ability to prioritize and optimally manage deadlines.
- High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a multi-faceted, fast paced organization.
- Ability to thrive in dynamic and high-growth environments.
- US Citizenship is required.
- Workday/HRIS system familiarity and experience a plus.
- Contractor/vendor program and onboarding experience a plus.
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
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