Client Success Manager - Technical

Job Description

Job Summary:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will play a crucial part in managing client needs within our products and ensuring a smooth implementation process. Additionally, you will be actively involved in client onboarding and training initiatives.

Customer Success Manager Responsibilities:

• Collaborate closely with clients throughout the implementation process, ensuring their needs are met effectively.
• Contribute to client onboarding and training programs to ensure a seamless and successful transition.
• Collaborate with internal teams, such as the development team, to ensure seamless client onboarding, implementation, and ongoing success.
• Resource management- scheduling/budgeting/ and planning projects while allocating the right resources to projects.
• Communicate valuable findings and insights to the company, helping drive continuous improvement.
• Foster strong collaboration with cross-functional teams to ensure a cohesive approach to client success.
• Undertake additional duties and responsibilities as assigned

Customer Success Manager Qualifications:

• Possess at least 2 years of experience working directly with clients/customers, demonstrating a strong understanding of their needs and expectations.
• Technical experience.
• Exhibit a personable and eager-to-learn attitude, with a genuine passion for client satisfaction.
• Resource management experience, preferred.
• Comfortable and confident in engaging with and presenting to groups of people.
• Exceptional interpersonal skills, allowing for effective communication and collaboration with various teams.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong problem-solving and critical thinking skills, with an ability to identify and resolve challenges proactively.
• Detail-oriented approach, ensuring accuracy and precision in work.
• Excellent prioritization and multitasking abilities, effectively managing competing demands.

We offer competitive compensation packages including salary, benefits, and opportunities for career growth. If you are a motivated individual who thrives in a fast-paced environment and enjoys building relationships with customers, we would love to hear from you.

We are an EEO employer.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications associated with the role.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus opportunities
• Performance bonus
• Yearly bonus

Travel requirement:

• No travel

Application Question(s):

• This is a hybrid position. Are you able to work in the Baton Rouge, LA office at least 3 days during the work week?
• Do you have technical skills? If so please explain your skills.
• Do you have experience onboarding clients?

Experience:

• Technical support: 2 years (Required)
• Client services: 2 years (Required)
• Customer relationship management: 2 years (Required)
• Microsoft Office: 2 years (Required)
• Interpersonal skills: 3 years (Required)
• Critical thinking: 2 years (Required)
• Presentation skills: 1 year (Preferred)

Ability to Commute:

• Baton Rouge, LA 70809 (Required)

Ability to Relocate:

• Baton Rouge, LA 70809: Relocate before starting work (Required)

Work Location: Hybrid remote in Baton Rouge, LA 70809

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