Technical Customer Success Manager

Main Responsibilities

• System monitoring: Track alerts and monitor ongoing problems on the fields.
• Onboarding: Onboarding new clients and ensuring they have a smooth experience with N-Drip Connect. This includes conducting training sessions, providing technical support, and helping clients set up and customize their accounts.
• User Retention and App Optimization: Ensure that our web and mobile decision support system is up-to-date and providing the best possible value to farmers. Work with the agronomic team to gather data from the field, ensure that the system is optimized to provide the most relevant insights, and that any necessary updates are made in a timely manner. Being responsible for user retention by identifying opportunities for clients to get the most value out of N-Drip Connect, and ensuring they continue to use the product over time.
• Team Management and Project Tracking: Directly manage and lead a small team of Connect Technicians, Collaborate internally with different teams to prioritize project installation, system fixes, and data analysis.

Requirements

• B.S. in Business, related field or equivalent years of experience.
• 3+ years of experience in a customer-facing role in the tech industry.
• 3+ Experience working at SAAS companies.
• Proven track record of project management with a data component
• Experience in Agronomy, preferred.

The successful candidate is

• Excellent verbal and written communication skills and the ability to build strong relationships with clients.
• Strong customer orientation and results-driven.
• Ability to prioritize multiple projects/ high-priority tasks with tight timelines.
• Passionate about new technologies and their potential to make a positive impact.
• Ability to work autonomously with strong planning and organizational skills.
• Able to work quickly and efficiently in a dynamic and demanding work environment.
• Comfortable with travel across the US to meet with clients.