Job Description

About Us:

Black Sheep Mattress Company is a Canadian-owned and operated business, specializing in building and selling handcrafted, luxury mattresses from all-natural materials. We emphasize sustainability and transparency, while focusing on creating meaningful, long-lasting relationships with our customers. Not only do we build mattresses of the highest quality, but we also build our reputation of excellence in a way that considers all of our stakeholders, including the natural environment.

We offer a professional, yet casual, work environment with flexible hours and plenty of opportunity for creativity, innovation, growth, and, of course, some fun mixed in.

The Position:

We're seeking an outgoing and talented sales professional to help lead sales in our Toronto showroom, as well as help grow our footprint in the Toronto design community.

Full-time (up to 40 hours per week), Tuesday to Saturday
Medical/dental benefits provided

Showroom Sales:

Our success thrives on a loyal customer base that spreads the word about the quality of our products to friends, family, and coworkers enthusiastically. By the time prospective customers visit, they’ve often already heard about what makes Black Sheep Mattresses stand out—and they’re eager to experience it for themselves. Your role will be to share our story and guide customers to the best sleep solutions in a relaxed, no-pressure environment. With everyone having their own sleep story, the chance to help people get a better night's rest is not only rewarding but genuinely fun. You’ll be responsible for driving the success of our Toronto showroom, and managing every aspect that makes a store thrive.

Customer service:

A significant piece of what sets us apart from other companies is our level of customer service. This includes helping customers with questions, navigating the different options we offer, and determining what might work best for each individual based on their unique needs. We value customer service greatly and this care is reflected in every email, phone call, or in-person interaction with our customers.

Admin:

In a small company, anyone in an administrative role plays an integral role in keeping things organized and running smoothly. Admin responsibilities include everything from updating our order board, creating internal documents and those for customers, booking appointments, sending invoices, and many more integral tasks involved in the day-to-day operations.

Responsibilities:

Showroom Sales

Guide customers through our showroom & tell them about our products
Provide a no-pressure sales experience for our customers, in line with our company values
Become an expert in the different products we offer
Assist customers in their decision making process
Work independently
Ensure the showroom is clean and tidy at all times
Grow our relationships with the design community
Attend and represent Black Sheep at external events such as IDS
Opening/closing duties
Merchandising
Light cleaning

Customer service

Respond to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, etc.
Answer customer emails
Answer the phone
Provide phone consultations for customers
Following up with customers

Admin:

Create & print office documents such as sales orders, price lists for the showroom, promotional material, care instructions, labels, tags, etc.
Communicate with our delivery company
Prepare and send invoices to customers
Process sales on Shopify
Collect payment from customers
Reply to customer reviews

Other tasks you may be asked to perform:

Assist with graphic design
Assist with marketing projects
Assist with writing content & posting on social media

Qualifications - Must Haves:

High comfort level interacting with customers, explaining the different aspects of our products with at least 2-3 years experience in retail (experience with luxury products and services preferred)
Strong interpersonal skills and a genuine passion for providing exceptional customer service. Ability to listen attentively to clients' needs and offer tailored solutions
An impeccable eye for detail
Strong organizational skills
Strong competency in Google - Gmail, google docs, google sheets, etc.
Excellent interpersonal skills - ability to work collaboratively with a team, and communicating in a positive manner with our customers
Creativity and innovation, with confidence to take initiative, act decisively, and work independently when necessary
Ability to work independently and take initiative

Qualifications - Nice to Haves: