BDC/CCC Manager - Service and Sales

Madera Toyota Chevrolet is a leading automotive dealership specializing in Toyota and Chevrolet vehicles in the central valley, committed to providing exceptional service and sales experiences to our customers. We take pride in our dedicated team and strive to create a dynamic work environment that fosters growth and success.

Position Overview: We are currently seeking a highly motivated and experienced BDC/CCC (Business Development Center/Customer Contact Center) Manager to oversee our service and sales operations. The ideal candidate will have a proven track record in automotive BDC/CCC management, with a focus on delivering outstanding customer service, optimizing sales opportunities, and driving operational efficiency.

Responsibilities:

• Lead and manage the BDC/CCC team to ensure efficient and effective operations.
• Develop and implement strategies to drive sales and service appointment setting, follow-up, and conversion rates.
• Monitor and analyze key performance metrics, such as call volume, appointment rates, and customer satisfaction scores, to identify areas for improvement.
• Train, coach, and mentor BDC/CCC representatives to enhance their skills and performance.
• Collaborate with sales, service, and marketing teams to align BDC/CCC efforts with overall business objectives.
• Establish and maintain strong relationships with customers to foster loyalty and repeat business.
• Stay updated on industry trends and best practices to continually optimize BDC/CCC processes and procedures.

Requirements:

• Minimum of 3 years of experience in BDC/CCC management within the automotive industry.
• Proven track record of achieving sales and service goals, increasing customer satisfaction, and driving operational excellence.
• Strong leadership and communication skills, with the ability to inspire and motivate team members.
• Excellent organizational and analytical abilities, with a keen attention to detail.
• Proficiency in CRM software and other relevant tools for managing BDC/CCC operations.
• Flexibility to work evenings and weekends as needed.

Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health insurance and retirement plans
• Opportunities for career advancement and professional development
• Dynamic and supportive work environment
• Employee discounts on vehicle purchases and service