Job Description

About us

Demetra Cabinetry Inc (www.demetracabinetry.us)

Founded in 2006, demetra cabinetry is a bay area, family-owned and operated provider and manufacturer of premium semi-custom European kitchen and bath cabinetry.

Inspired by the latest trends and technical developments from Europe, demetra aims to take the best European cabinetry ideas and fit them into the american home. We strived to deliver quality, smartly designed and affordable cabinetry with personal and friendly service for the local community.

Demetra Cabinets are American made, locally crafted in San Jose California by our dedicated team.

Position Summary

The Sales Operations Manager plays a crucial role in ensuring the seamless operation of sales activities, with a strong emphasis on customer satisfaction and sales performance management. The Sales Operations Manager will be responsible for overseeing daily sales operations, addressing customer complaints effectively, and analyzing sales data to drive performance and achieve targets.

Key Responsibilities:

Sales Management and Strategy: Develop and implement effective sales strategies to meet or exceed sales targets. Monitor sales metrics (e.g., monthly sales results and annual forecasts) to identify areas of opportunity or improvement.

Customer Complaint Resolution: Serve as the primary point of contact for customer complaints, ensuring they are addressed promptly and effectively. Develop strategies to improve customer satisfaction and loyalty.

Performance Tracking: Utilize CRM tools and sales performance data to track sales team performance against key performance indicators (KPIs). Identify trends, forecast future performance, and prepare detailed reports for senior management.

Team Leadership and Development: Lead, motivate, and support the sales team in achieving their sales targets. Provide coaching and training to improve skills and knowledge in sales techniques, product knowledge, and customer service.

Operational Efficiency: Collaborate with other departments (e.g., marketing, logistics, customer service) to ensure operational efficiency and the delivery of high-quality service to customers. Streamline sales processes and procedures to enhance productivity.

Showroom Display Management: Work closely with the marketing and product teams to ensure that the showroom displays are visually appealing and up to date with the latest products and trends. Ensure displays are effectively utilized to maximize customer interest and sales.

Site Measurement Support: Provide assistance to the Sales team in conducting Site Measurement when necessary.

Market Analysis: Conduct market research and competitor analysis to understand market trends, customer needs, and positioning. Use insights to inform sales strategies and product offerings.

Qualifications:

Minimum of 3-5 years in a leadership role within sales, operations, sales support, customer success or a related field.
Proven experience in the kitchen and bath showroom or retail environment, especially within the cabinet design industry is highly preferred.
Strong leadership skills with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills, with a customer-focused approach to resolving issues.
Proficient in using CRM software and sales performance tools.
Analytical skills with the ability to interpret sales data and market trends.
Detail-oriented with strong organizational and time-management skills.

Job Types: Full-time, Contract

Pay: $65,000.00 - $135,000.00 per year

Benefits: