Job Description

Position Summary

The Inside Sales Representative at Salit Metals WNY will be responsible for providing customer service to internal and external customers while supporting the operations team and the sales department.

Position Functions

Cover front desk, answer phones, greet visitors
Become fluent in our ERP software.
Answer phones for incoming calls, place calls to customers as needed
Provide customer service to walk in retail customers
Assist with customer service related activity
Assist in coordinating incoming delivery schedules from vendors
Participate in taking orders from customers
Participate in administrative receiving functions, to include scanning and filing of documents
Upload purchase orders and/or contracts into shared drive
Responsible for maintenance and updates to open purchase order report
Open and Close daily cash box and maintain accurate reporting
Maintain accurate daily cashout sheet
Assist in inventory reconciliation
Maintain record storage to comply with government agencies (ie. DOT’s, IRS, etc)
Schedule outbound trucking as needed
Handle all shipping paperwork to customers
Run reports on inventory as required for accuracy and planning
Run reports to assist in budgeting and sales
Sales support: Identify and assist in closing open orders
Support Operations team in maintaining contact with outside vendors and contractors
Learn to manage larger projects as customer relationships are built and industry knowledge is gained
Reviews contracts for respective projects for pricing and invoicing procedures
Flex into warehouse when needed
Other warehouse duties as assigned
Other administrative duties as assigned

Working Conditions

The successful incumbent will be working Monday through Friday 40+ hours per week

Core Competencies

Customer Service Focused
Strong Written & Verbal Communication
Time Management
Problem Solving
Communication
Attention to Detail
Team Player
Organization
Adaptability & Flexibility

Preferred Qualifications

High School Diploma or general education degree (GED)
4-year degree from an accredited university preferred but not required
Minimum 3 years’ experience in a similar type role
Some project management experience preferred but not required
Strong working knowledge of software systems, including all Google Suite products (gmail, docs, sheets, drive, etc.)

Additional Skills and Experience:

Ability to relate to internal and external customers in a respectful and appropriate manner.
Ability to keep up with a fast paced environment; possess the flexibility and ability to change.
Ability to occasionally work extra hours as business requires
Strong organizational skills. Excellent communication skills. Action and detail-oriented.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Expected hours: 40 per week

Benefits: