Customer Onboarding & Success Manager

Job Description

About Us:

We are an innovative startup offering a powerful workflow automation solution to healthcare providers & medical billing companies, helping them harness the disruptive power of AI to achieve substantial gains in efficiency and cost savings. Founded by serial tech entrepreneurs we’re currently a small team of six out-of-the-box thinkers and doers driven by an immense passion to challenge the status quo.

We are seeking a Client Onboarding & Customer Success representative to join our team here at AgentAI. This position is ideal for someone seeking to gain early-stage startup experience working closely with and learning from founding members.

Responsibilities:

• Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of our solutions.
• Serve as the primary point of contact for clients during the onboarding phase, addressing any questions or concerns and providing exceptional customer service.
• Handle customer support inquiries.
• Collaborate with cross-functional teams, including sales, product development, and executive team to coordinate onboarding activities and deliverables.
• Develop and maintain comprehensive onboarding documentation and training materials for clients.
• Conduct regular check-ins with clients post-onboarding to assess satisfaction and identify opportunities for improvement.

Qualifications:

• Bachelor's degree in business, marketing, or a related field.
• Strong problem-solving abilities and a proactive mindset, with a demonstrated track record of taking initiative to address client needs and drive results.
• Self-motivated and organized, with strong attention to detail and the ability to manage multiple priorities in a fast-paced ever-changing, and deadline-driven environment.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Strong organizational and project management skills, with the ability to manage multiple clients and projects simultaneously.
• Experience working at a SaaS startup or technology company is a plus.
• A track record of successfully managing client relationships and delivering exceptional customer service is a plus.

Job Type: Full-time

Pay: $52,000.00 - $62,000.00 per year

Benefits:

• Paid time off

Experience level:

• 1 year

Ability to Relocate:

• Woodland Hills, CA 91367: Relocate before starting work (Required)

Work Location: In person

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