Customer Success Executive

Role Summary

Cargobase is looking for a Customer Success Executive to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.

In this role, you will be responsible for delivering an exceptional customer experience to prospective, new, and existing clients. Your contributions will ensure that customers successfully purchase, adopt, embrace, and expand their use of the platform. We are seeking self-motivated and hard-working individuals who have a proven track record in Customer Success, particularly in the logistics or SaaS space.

Join us for an exciting opportunity in a fast-paced, successful, and fun SaaS company!

Responsibilities

• Build sustainable relationships and trust with customers.
• Sustain business growth and profitability by maximizing customer value and experience.
• Deliver, evaluate and improve customer Train The Trainer training and materials.
• Mediate between clients and the organization.
• Handle and resolve customer requests, complaints and escalations.
• Minimize customer churn.
• Aid in product design and product development.

Job Requirements

• 6-12 months of relevant experience through internships or part-time work in Customer Success is preferred
• Experience in 1 or several of the following: Logistics, Freight Forwarding and Supply Chain is preferred.
• Good understanding of Supply Chain solutions (e.g., ERP systems, Transportation management software, or forecasting tools) is preferred.
• Excellent written and verbal communication skills in English
• Passion for consistently delivering great customer experience
• Recent or future graduate with a degree in Supply Chain Management, Logistics, Operations, or any related field is preferred

What we offer

• Competitive compensation
• Excellent team environment and culture in an international setting
• Growth opportunities within the role and beyond

About Cargobase

Incorporated in 2013, Cargobase was founded to improve the collaboration between shippers and logistics service providers through a user-friendly transportation management software solution. Our initial solution changed how spot-freight procurement was done and quickly grew to become the leading enterprise software provider in this segment.

Cargobase’s team is a unique blend of logistics and tech professionals. With our deep roots in the logistics industry, we understand the challenges shippers and LSPs face. Interwoven with a tech team devoted to building user-friendly products, we are proud to be transforming the TMS and logistics software space. Our team hails from over 10 nationalities and is spread out across USA, Europe, Asia and Africa.

Simplified and automated freight for all, is our vision. To realize that vision, our team at Cargobase dedicates our time, knowledge, skills, and efforts to develop the best transportation management software that will suit the needs of every company that offers transportation and freight services worldwide. Our modular transportation management software now serves as a platform that covers all modes of freight services. We provide customization options for all major languages, and our product is being utilized by leading shippers and logistics service providers worldwide.