Entry Level Account Representative

Job Description

Background

Valley Collection Service, LLC is a debt collection agency that has been serving both a local and nationwide customer base since 1980. We take pride in the fact that we are one of the oldest Arizona-based collection agencies. Our specialty is in government collections, both court collections and municipal utilities.

We are currently seeking a self-motivated full time employee entry level position to work in our Glendale office (85302). Hours for the position would be Monday – Friday 8:00am – 5:00pm. This position requires strong communication skills, the ability to work with Microsoft Office, excellent customer service skills when speaking to both our clients and their customers, a proven ability to work as part of a team and a willingness to learn and follow the highly regulated industry that we are a part of.

Job Description

A collector’s primary responsibilities include: answering inbound collection calls from individuals seeking information on their accounts, addressing any questions our clients may have, making outbound collection calls to gain payment on referred accounts, data input to add new accounts into our collection software, skip tracing, general office work and the ability to learn and follow all federal and state collection law.

Skills / Requirements

• Excellent communication skills
• Ability to work well both individual and in a team environment
• Critical thinking and analytical skills
• Perform all tasks as required to remain in compliance
• Bi-lingual highly preferred (but not mandatory)
• Punctual and good attendance
• Strong customer service skills
• Proficiency with Microsoft Office
• Perform other collections related duties as assigned
• Ability to pass background check

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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