Job Description Summary

The USCAN Service Business Intelligence Manager leads the Business Intelligence team that provides reporting and business intelligence support for the U.S. & Canada Service business. This Manager assesses and prioritizes analytics needs of the business, and partners with USCAN and Global Data & Analytics teams to provide solutions. Pulling together disparate data sources, this team combines and engineers the various inputs into data-driven visual aids and meaningful insights regarding GEHC SLA performance and adherence, at various organizational levels. This Manager has great horizontal awareness of GEHC's Service business, existing KPIs and metrics, and the ability to stratify data and analyze it to create meaningful performance indicators. This Manager will be responsible for leading, executing and operationalization of world class data driven methods, advanced algorithms and capabilities to support needs of the businesses.

This position is remote.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Responsible for assessing and prioritizing analytics needs for the U.S. & Canada Service business. Activities include interfacing with various stakeholders, such as Commercial Growth, Service Sales, Service Delivery, Operations, etc.; defining the scope of programs and timelines of deliverables; managing cost, quality, and contracts with vendors (if not covered by a contract manager); and ensuring projects are executed to ensure customer satisfaction, all with a high level of autonomy.

• Leverage standard suite of platform and core module analytics & algorithms, software application capabilities, strong engineering & analytics backgrounds. Use data and analytics to drive visibility, insights and actions to facilitate decision making in Service Commercial and Service Delivery functions, drive operational excellence, and enable customer-oriented Service offerings. Perform any necessary data mapping, data lineage activities and document information flows.

• Lead a team of that may consist of Business Intelligence leader(s), Data Analyst(s), Business Analyst(s), etc. to prototype and design dashboards and reports. Act as thought leader for the use of data and analytics to drive critical business decisions, business strategy and able to serve as coach / mentor for data analysts on the team.

• Lead program management, including operationalization of analytic methods and products in functional settings, and drive development of new methods and capabilities.

• Partner with USCAN and Global Data & Analytics teams to provide analytics solutions. Engage key technical & subject matter experts (SMEs) across the business for knowledge capture into the solutions and lead cross-disciplinary teams on solving business problems using analytics, typically involving large data sets. These cross-disciplinary teams typically include data scientists, engineers, functional leaders from services, finance, marketing, risk and IT functions that come together to work on applying data and analytics to drive operational excellence in services.

• Ensure customer adoption & drive consumption of analytics, and maximize usage and use of analytics with customers.

• Maintain effective working relationship with business leaders, stakeholders, users and partners to integrate programs into overall strategic objectives.

• Effectively communicate (i.e. status, issues, and escalations) to leadership and other various levels of the organization.

• Provide visibility to Data Quality issues and work with the business owners to fix the issues.

Education Qualification

• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with significant experience (minimum 6 years or equivalent).

Desired Characteristics

• Passionate about driving change and influence across the enterprise.

• Strong Customer mindset and ability to understand commercial and product strategy.

• Experience leading teams and providing coaching and mentoring to team members.

• Experience leading programs / projects. Ability to synthesize broad-based user requirements into a unified plan to meet key business objectives.

• Demonstrated ability to lead in a highly matrixed environment. Ability to work with cross-functional teams to drive operationalization of analytic products and help teams to transfer processes through analytics.

• Aptitude for the use of complex software applications, abstract concepts, use of data. Knowledge of data management standards, data governance practices and data quality. Working knowledge of mathematics, statistics, text mining, and modeling skills.

• Strong ability to communicate deep analytical results in forms that resonate with the business collaborators, highlighting actionable insights.

• Working knowledge of PowerBI.

• Hands on experience working with database technologies, such as Oracle, SAP, SQL / NoSQL platforms, CRMs / CMMSs such as Siebel, Nuvolo, and visualization applications such as Spotfire, Tableau, or PowerBI.

• Familiarity with writing SQL queries and working with databases.

• Willingness to learn and ability to acquire and develop any critical or specialized domain knowledge or data science skills (e.g. statistical analyses, advanced data visualization, data mining, and data cleansing / transformation) required to be more effective in all required activities. Experience working effectively on multiple outcome-focused commercial solutions simultaneously.

• Entrepreneurial inclination to discover novel opportunities for applying analytical techniques to business / scientific problems across the company.

• Quickly learn and adapt the capabilities of new technologies and share with the team.

• Strong oral and written communication skills. Communicates complex solution concepts in simple terms.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this position. While GE

We expect all employees to live and breathe our behaviors: to act with humility and build trust, lead with transparency, deliver with focus, and drive ownership - all with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.