Job Description

Job Title: Network Engineer 1

Location: Detroit, MI

Job Summary

We are seeking a highly motivated Network Engineer 1 to provide end-user, network, infrastructure, and application support in a dynamic manufacturing environment. This entry-level position requires a proactive individual with strong technical skills, creativity, and adaptability to troubleshoot and resolve IT issues effectively. The role involves both remote and on-site support, working closely with production teams and leadership to ensure seamless IT operations.

Key Responsibilities

Network Operations:
Support and maintain LAN, WAN, and WLAN infrastructure, including Cisco-managed networks, distributed antenna systems (DAS), and plant radio systems.
Troubleshoot Layer 1-4 networking issues, utilizing tools such as Wireshark and cable testers.
End-User Support:
Build, maintain, and troubleshoot end-user devices including PCs, printers, scanners, VOIP phones, tablets, and radios.
Use remote management tools (e.g., VPN, Bomgar) for software patching, installations, and device troubleshooting.
Incident and Change Management:
Act as the primary IT contact during production shifts to address and resolve IT-related requests and incidents.
Coordinate with other IT teams to ensure timely resolution of issues.
Production Floor Support:
Visit manufacturing areas to inspect, troubleshoot, and resolve IT hardware/software issues.
Support IT-dependent production processes such as label printing.
Collaboration and Projects:
Work with business partners, production teams, and plant leadership to address IT needs.
Assist in site-level implementation of IT projects led by centralized teams.

Qualifications

Minimum Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
3-7 years of experience in IT support for end-user devices and network infrastructure.
Knowledge of Cisco LAN/WAN infrastructure and network protocols (e.g., VLANs, NAT/PAT, VPNs, IPsec, TCP/IP).
Familiarity with ITIL concepts, including Incident Management, Change Management, and IT Asset Management.
Strong analytical and problem-solving skills.
Ability to lift, climb, and navigate stairs/ladders as required in manufacturing environments.
Flexibility to work various shifts (1st, 2nd, or 3rd) and weekend overtime based on plant schedules.

Preferred Qualifications:

Hands-on experience with end-user devices and peripherals, including maintenance and repair.
Proficiency in Windows OS (Windows 10/11) and Microsoft Office Suite (e.g., SharePoint, Teams, Excel).
Working knowledge of ServiceNow or similar tools for asset and incident management.
Familiarity with remote management tools like RDP, VNC, and Bomgar.
Strong interpersonal and communication skills to interact with diverse stakeholders, from production workers to executives.

Job Type: Contract

Pay: $30.00 - $33.00 per hour

Benefits: