Job Description

GENERAL ACCOUNTABILITIES

The Family Service Counselor is expected to achieve their quota (pacesetter) target by serving the needs of client families and selling pre-need arrangements. The FSC serves families in a professional, caring, and timely manner. Follow-up and generation of referrals from client families are integral to success and establishing a strong service relationship with families. The FSC also develops relationships with the community.

SPECIFIC RESPONSIBILITIES

Establishes and maintains strong business relationships with families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Supports families in time of grief with acts of kindness
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments
Performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer pre-planning options to protect the family, friends and relatives by educating them on the benefits of pre-planning

Lead Generation: Consistently networks and builds relationships to generate recommendations for gaining referrals for pre-need arrangements using company tools, processes and standards.

Accountable for prospecting a minimum of 1-2 hours every day
Obtains referrals from families served by the location by following up through visits with families after the service
Networks and builds community and civic relationships
Maintains and tracks activity levels to ensure productivity
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Collaborates and teams with funeral directors, location managers, and other members of funeral home to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales
Shares family concerns with rest of the SCI team

Job Types: Full-time, Permanent

Pay: $16.75 per hour

Expected hours: 40 per week

Benefits: